Forum Discussion

Former Member's avatar
Former Member
3 years ago

1 Password keeps changing my security setting from NEVER ask for a Password to EVERY 30 DAYS

I use 1 Password on Apple computers with Mac Ventura.My preferences are set to open 1Password with a fingerprint or an Apple Watch and NEVER ask for a password.
But each time I turn my computer off, when I turn it back on, 1Password has changed my preference to ask for the Password to every 30 days and on random occasions to every 2 weeks.
This is SUPER ANNOYING!
Is this a bug in the current software?
Please help!!!!


1Password Version: 1Password for Mac 8.9.8
Extension Version: 2.4.1
OS Version: MacOs 13.0.1
Browser:_ Safari

34 Replies

  • @Dub

    I'm sorry that the "Require Password" setting is changing after a restart. That definitely doesn't sound right and I'd like to investigate further. Please do the following:

    1. Change the "Require Password" setting to 30 Days.
    2. Change the "Require Password" setting to "Never" and note the time.
    3. Restart your Mac.
    4. Check the "Require Password" setting and make sure that it's been changed. Note the time and the value that it was changed to.

    I'd then like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • fuchsr's avatar
    fuchsr
    Frequent Contributor

    I feel your pain. I have no idea what the logic is behind 1PW prompts for passwords. The only thing I know for sure is, they happen way too often, especially on the Mac. iOS feels less frequent.

  • Former Member's avatar
    Former Member

    P.S. I have tried all the different possibilities with 1Password opening on log in, not opening on log in, quitting 1Password before turning the computer off, leaving 1 Password running when turning the computer off and none of these things make any difference..