I use 1 Password on Apple computers with Mac Ventura.My preferences are set to open 1Password with a fingerprint or an Apple Watch and NEVER ask for a password. But each time I turn my computer off, when I turn it back on, 1Password has changed my preference to ask for the Password to every 30 days and on random occasions to every 2 weeks. This is SUPER ANNOYING! Is this a bug in the current software? Please help!!!! 1Password Version: 1Password for Mac 8.9.8 Extension Version: 2.4.1 OS Version: MacOs 13.0.1 Browser:_ Safari

P.S. I have tried all the different possibilities with 1Password opening on log in, not opening on log in, quitting 1Password before turning the computer off, leaving 1 Password running when turning the computer off and none of these things make any difference..

I feel your pain. I have no idea what the logic is behind 1PW prompts for passwords. The only thing I know for sure is, they happen way too often, especially on the Mac. iOS feels less frequent.

@Dub I'm sorry that the "Require Password" setting is changing after a restart. That definitely doesn't sound right and I'd like to investigate further. Please do the following: Change the "Require Password" setting to 30 Days. Change the "Require Password" setting to "Never" and note the time. Restart your Mac. Check the "Require Password" setting and make sure that it's been changed. Note the time and the value that it was changed to. I'd then like to ask you to create a diagnostics report from your Mac: Sending Diagnostics Reports (Mac) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/135438/1-password-keeps-changing-my-security-setting-from-never-ask-for-a-password-to-every-30-days Your forum username: Dub The times and notes from steps 1-3 above. Please do not post your diagnostic report to the forum. This is for your privacy and security. The report will be in zip format. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

fuchsr You can configure how often 1Password locks by following this guide: How to set 1Password to lock automatically If you've already tried this then can you tell me what your settings currently are and how often 1Password is locking on your Mac? 🙂 -Dave

Per your instructions: 1. I changed the "require password" setting to 30 DAYS and after that I changed it to NEVER at 9:19 AM PST 2. I restarted my Mac and the "require password" setting changed all by itself from NEVER to 30 DAYS. The time was 9:20 AM PST. I sent the email with the information you requested and attached the diagnostics report. The support ID number is: [#KIK-57351-122] I will be waiting for your response, hopefully with a solution to the problem.

1 Password keeps changing my security setting from NEVER ask for a Password to EVERY 30 DAYS

34 Replies

1P_Dave
Moderator
3 years ago
@sefre

I'm sorry the the "Require password" setting is changing on multiple devices. Our developers released a fix for this on the Mac with version 8.9.12, can you make sure that you're running the latest version on your Mac: How to keep 1Password up to date

If you're still seeing the issue then let me know on which devices you can still reproduce the issue and what versions of 1Password you're using on those devices.

-Dave

ref: dev/core/core#18707
ref: dev/core/core#19314
ref: dev/core/core#19077
Anonymous
3 years ago
Hello.
I'm using 1Password on my
- Apple M1 MacBook pro (also including the chrome plugin (3 profiles), firefox plugin)
- iPhone 12pro
- iphone SE 2016
- Xiaomi Redmi 11

i'm using two accounts (private and company). Because all devices have biometric authentication I switched the settings to never ask for password.
And if any of these devices/plugins changes from never to 30 days automatically all other devices/plugins sync this setting. But if I change it back to never I have to do it on all devices/plugins manually.
1P_Dave
Moderator
3 years ago
@dardenlinux

I'm sorry for the frustration that the issue has caused. Our developers are investigating and we plan to release a fix in a future update. Thank you for your patience.

-Dave
Anonymous
3 years ago
Same issue here for months. I've opened cases and reported to support multiple times, but no answer yet as to when this will be fixed.

I don't think y'all need to keep asking for diagnostic reports. The bug is very easy to replicate in any build of 1Password 8.x and appears to affect all Macs.
1. Set Require password = Never
2. Restart the Mac
This will cause the Require password setting to reset to Every 30 days.
GreyM1P
1Password Team
3 years ago
chrisrosa – If you could also email in a diagnostics report by following my instructions above, that will help our investigation. Thanks very much! :)
chrisrosa
New Contributor
3 years ago
Mine is doing this as well, and it's extremely frustrating with 5 different computers. You mentioned there's a fix for this coming. Should I submit a ticket and diagnostic reports as well?
andrew_l_1P
1Password Team
3 years ago
Hi @Stellarspace,

Sorry to hear you're experiencing this as well. We've got a fix out in the latest beta release if you're interested in trying it out now: Use 1Password beta releases

Otherwise, once it's been tested and approved, we should see this come to the production build as well so look out for that: 1Password for Mac Releases

Apologies for any trouble this has caused you, let me know if you give the beta a shot or if you have any questions. 🙂

ref: dev/core/core#18707
Anonymous
3 years ago
I have the same problem on my Mac, and it's annoying.
andrew_l_1P
1Password Team
3 years ago
Thanks for sending those in darrinlin and @"David Cher",

We've replied to your emails so keep an eye out for those! 🙂

ref: YBX-55858-341
ref: WCK-71228-386
ref: dev/core/core#18707
Anonymous
3 years ago
I am experiencing the same issue . tried the same method it kept reverting back .

Support number : [#WCK-71228-386]