1 Password keeps changing my security setting from NEVER ask for a Password to EVERY 30 DAYS

here's the support ID number: [#YBX-55858-341]

darrinlin

I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/668190/#Comment_668190
• Your forum username: darrinlin

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

same issue still appearing for me on my mac -- change "Require password" setting to "Never", quit 1pw, launch 1pw again, setting is back to "Every 30 days"

• macbook pro 16" (2021 m1 pro)
• macOS 12.6.1
• 1pw 8.9.11

@sof

Thank you for the Support ID. I've located your ticket and I see that my colleague has responded, I recommend continuing the conversation over email so that the team can investigate the iOS issue as well. My colleague will follow-up with you over email as soon as possible. 🙂

-Dave

ref: ILC-11637-463

Support ID: #ILC-11637-463 for macOS issue

re: the iOS issue, I'm already on the latest 1Password and iOS 16.1. Not fixed for me.

@sof

I'm sorry that the setting is also being reset on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/665817/#Comment_665817
• Your forum username: sof
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

In addition, faceID never works on the iOS safari extension (not autofill password, extension itself) so I’m made to retype my password every day, sometimes within multiple minutes of each unlocking in the same safari session. Really frustrating especially with a long master password.

We've recently released an update that should have improved things. Can you please make sure that you're using 1Password 8.9.7 and iOS 16.1 or later:

• How to keep 1Password up to date
• Update your iPhone or iPad - Apple Support (CA)

-Dave

I’m experiencing this as well, both on macOS and iOS. Setting to never and killing the app from the app switcher on iOS then relaunching it within a few seconds sees the setting switched back to 30 days every time. Similarly, setting the setting on macOS, quitting the app from menu bar, then immediately relaunching it sees the setting go back to 30 days.

In addition, faceID never works on the iOS safari extension (not autofill password, extension itself) so I’m made to retype my password every day, sometimes within multiple minutes of each unlocking in the same safari session. Really frustrating especially with a long master password.

Hi Monkey121,

Sorry to hear you're experiencing something similar. Could I confirm if restarting your device changed this setting? Either way, the next time you notice it, you're welcome to send over a diagnostic report so we can investigate further:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/135438/1-password-keeps-changing-my-security-setting-from-never-ask-for-a-password-to-every-30-days#latest
• Your forum username: Monkey121

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can link your conversations.

I apologize for any interruption this is causing you and appreciate you helping us report it. Let me know what you find. 🙂

I am on the beta build and I am seeing the same issue.

Happy to help, @Dub! Looking forward to sharing updates once we have them.

fuchsr,

Thanks for testing this! Odd that it behaves a bit differently for you. The next time you notice the setting change, please feel free to generate and send over that diagnostic report. Likewise if you notice any patterns in when this happens. I apologize for any interruption this is causing you and really appreciate you helping us report this!