🚀 Introducing a new 1Password sign-in experience: Now live for everyone!
Hey 1Password community!
We’re thrilled to announce the release of our streamlined sign-in experience, now available to all users. This update makes signing into 1Password on a new device faster and easier than ever, without sacrificing security. 🎉
You can now scan a QR code via 1Password using your iOS or Android mobile device, confirm the new device, and you’re instantly signed in – no need to type in your account password, Secret Key, or other info.
After listening to your feedback, we’ve fine-tuned the sign-in process to make it more convenient:
The QR code flow works whether you’re adding 1Password to a new desktop or mobile device. Already signed in on your phone and want to sign in on your desktop? Easy! Or if you're signed in on your desktop and want to add your phone, the same process applies.
If you’re using Single Sign-On (SSO) on your 1Password Business account, you’ll still complete your IdP verification.
This isn’t just about convenience, it’s about security too. The QR code creates a secure, encrypted connection between devices, ensuring your credentials stay private. Plus, the code itself doesn’t contain sensitive info, making it safe from screenshots or shoulder surfers. 🛡️ Find more info about the security behind it https://support.1password.com/qr-code-security/.
đź’ˇ Still prefer your current sign-in process? No problem! Existing manual sign-in options are still available, so you can choose the method that works best for you.
This enhanced experience is now live across all desktop and mobile apps, for both personal and business users, so make sure you’ve updated to the latest version of 1Password.
If you've added a YubiKey as a second factor for your 1Password account then, when adding your 1Password account to a new device or browser, you'll still be prompted for that YubiKey when using the new sign-in experience after you scan the code and confirm the sign-in on your iOS or Android device.
Does this new login replace being prompted for a Yubikey? I've set up a new key, try to log in from Chrome in incognito and I get the message to scan from my mobile device. How do I test getting promted for the Yubikey?
I'm sorry that you're running into an issue when using 1Password in the browser. The feature being discussed in this thread only applies to when you're adding your 1Password account to a new device or browser for the first time, not when you're unlocking 1Password in order to fill Login credentials.
To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:
Maybe I m missing something, but I am not sure having to scan in a QR code to from my iPhone is easier than simply typing in my vault password. It means I have to open my iphone (another device) to log into my Windows computer, is that correct?
This new feature is meant to streamline the sign-in process when you first add your 1Password account to a new device or browser. Instead of having to enter your email address, Secret Key, and account password you can just scan the QR code and be instantly signed in. Once an account is added to a device or browser, you'll unlock 1Password using your account password or biometrics.
Since this update, I have found the manual sign in process, while using Chrome, automatically opens the main/traditional 1PW login screen in a new window (chrome tab). Meaning I have to now, click back on the original Chrome tab where I was attempting to login so I have access to 1pw for a specific website login screen. Is anyone else having this issue? I am using Chrome -> Version 131.0.6778.109 (Official Build) (x86_64), 1Password for Mac 8.10.52. Frankly it is a royal pain. Why is it doing this?
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8 Mac app error: offline & won't reconnect to cloud sync","id":"message:101029","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:101029","revisionNum":1,"repliesCount":40,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:101029"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:101029"},"body":"
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says \"Offline\" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16\". This has been going on now for 2 weeks.
\n\n
Chrome extension works fine.
\n\n
Only thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says \"Offline\" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16\". This has been going on now for 2 weeks.
\n\n
Chrome extension works fine.
\n\n
Only thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
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Please help \n\n \n\n 1Password Version: 8.9.11 \nExtension 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I, too, am having this issue both with 1Password 8 on iOS 16.5 and 1Password 8.10.6 on MacOS 13.4
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@henrofu
\n\n
Thank you for posting the Support ID. One of my colleague will review the diagnostic report and send you a reply over email as soon as possible.
\n\n
-Dave
\n\n
ref: KRU-56758-756
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@henrofu
\n\n
If you're seeing the offline indicator then it means that 1Password on your iOS device isn't able to connect to your account in the cloud and we'll need to investigate why the connection isn't happening on your particular device. I'd like to ask you to create a diagnostics report from your iOS device:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
The report will be in zip format. Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
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I’m also experiencing this with 1P 8 on iOS 16. Hopefully we can get a patch soon…
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@bhashem
\n\n
We have your submission. Someone from the team will be in touch as soon as possible.
\n\n
ref: TBS-27218-938
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Hi there, I'm using macOS 12.6.4 (Monterey) and 1P v. 8.10.3 for Mac Desktop and I get the red cloud with the slash thru it. I'm also seeing it on my 1Password for iOS, when I attempt to press the Reconnect button, it throws up several Reconnect mini-windows and then they disappear but I still have the red cloud with a slash thru it. I'm on 1P for iOS v8.10.2 and under iOS Version 16.3.1. I've sent my MacOS 1P diagnostics to the support+forum@ email address. Please advise.
\n\n
[#TBS-27218-938]
\n\n
Thanks!
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@42pe
\n\n
Thank you, I've located your email and one of my colleagues will reach out to you soon.
\n\n
-Dave
\n\n
ref: RID-94421-682
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Same issue, just followed the instructions and sent the email :(
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@cwvdl
\n\n
Your email is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible.
\n\n
ref: ZD-105909
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1Password TeamModerator
