Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
1P 8 Mac app error: offline & won't reconnect to cloud sync
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says "Offline" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16". This has been going on now for 2 weeks.
Chrome extension works fine.
Only thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
1Password Version: 8.9.11
Extension Version: 2.5.1
OS Version: macOS 13.0
Browser:_ Brave
40 Replies
- 1P_Dave
Moderator
@gdharries
I'm sorry to hear that you've run into the same issue. I've located your ticket and one of my colleagues will take a look at the diagnostics report and reach out to you soon. 🙂
-Dave
ref: WDH-44788-456
- 1P_Dave
@DemonLlama
Thank you for posting the Support ID! I've located your ticket and moved it to the correct team. One of my colleagues will take a look and send you a reply as soon as possible. 🙂
-Dave
ref: JTY-97387-878
1p_jac1Password Team
Hi @joshua01
Thanks for sending that through to us. I can confirm that we've received it on our end and we should be back in touch shortly to look more into this for you :)
- 1P_Dave
@joshua01
Thank you for the reply. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/136644/1p-8-mac-app-error-offline-wont-reconnect-to-cloud-sync
- Your forum username:
joshua01 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
- 1P_Dave
Hello @joshua01! 👋
I'm sorry that 1Password 8 is having trouble connecting to the internet on your Mac. Are you using a VPN or proxy of any sort or any sort of security software like an antivirus or firewall such as Little Snitch?
If this is a work Mac then is it possible that your company is using a proxy or some sort of security appliance that might be interfering with 1Password?
-Dave
