Forum Discussion

alex_ne's avatar
alex_ne
New Contributor
2 months ago
Solved

1P autolocks instantly, impossible to use

Hi there,  Whenever I try to use 1P chrome extension it autolocks instantly leaving me in a loop.  I'm unable to use the autofill at all.  Here's the video: https://www.loom.com/share/a5a70a...
browser extension
macos
  • 1P_Timothy's avatar
    1P_Timothy
    2 months ago

    Hi alex_ne​! Thanks for letting us know about this unexpected behavior. My apologies for the trouble here.

    Could you try configuring 1Password for Mac to run in the background, then let us know if you're still seeing this behavior? You can do so with these steps:

    1. Open and unlock 1Password for Mac.
    2. Open the account dropdown in the menu bar.
    3. Click Settings > General.
    4. If off, turn "Keep 1Password in the menu bar" on.

    Let us know if you see any change in behavior, and thanks again!

     

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
2 months ago

Hi alex_ne​! Thanks for letting us know about this unexpected behavior. My apologies for the trouble here.

Could you try configuring 1Password for Mac to run in the background, then let us know if you're still seeing this behavior? You can do so with these steps:

  1. Open and unlock 1Password for Mac.
  2. Open the account dropdown in the menu bar.
  3. Click Settings > General.
  4. If off, turn "Keep 1Password in the menu bar" on.

Let us know if you see any change in behavior, and thanks again!