Hi, my 1Password Browser Extension on Edge on Windows does not automatically unlock when I unlock the app. I have already tried to uninstall everything and reinstall the app and the Browser Extension, but I must manually unlock the Browser Extension every time I open Edge. The options for Integrate with Browser Extension/App have already been enabled. App has Version: 8.10.0 Extension has Version: 2.7.0 Has anyone an Idea how I can fix this? Regards Stefan 1Password Version: 8.10.0 Extension Version: 2.7.0 OS Version: Windows 11 Browser:_ Edge

Hi @hayduk, Thanks for reaching out! It sounds like the 1Password extension is having some issues communicating with the 1Password app, so I'd like to ask if you can email us some diagnostics so we can take a closer look and help you there: A diagnostic from the 1Password app: How to send a 1Password diagnostics report A console log from 1Password in the browser: Save a console log for 1Password in your browser Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/138475/1p-for-edge-on-windows-not-unlocking Your forum username: hayduk Please do not post your diagnostic report to the forum. This is for your privacy and security. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi, Ticket Number is: 116146 Regards Stefan

@hayduk thanks for letting us know! We will reply as soon as we can.

Hi, we've already found the issue together with 1Password Support. The reason the Extension was not automatically unlocking was that native messaging was disabled with GPOs. Native Messaging is required for the communication between the browser extension and the native client. The setting is included in the Microsoft Security Baseline for Microsoft Edge. We have now configured the required settings by GPO: Now it works without any problem! Regards Stefan

@hayduk thank you so much for sharing! We are glad to hear that things are now working.

1P for Edge on Windows not unlocking

15 Replies

steph_giles
1Password Team
2 years ago
You're welcome, let us know if here is anything else we can help with!
Hoelder
Occasional Contributor
2 years ago
Hi Steph, yes, I’m in contact via email with one of your colleagues. Thank you.
steph_giles
1Password Team
2 years ago
Hey Hoelder,

Thank you for this, I see my colleague has been in touch over email let's continue the conversation there.

ref: REX-45997-162
Hoelder
Occasional Contributor
2 years ago
Hi steph_giles

Thanks for caring about my request. The Support ID is [#REX-45997-162]

Best,
Daniel
steph_giles
1Password Team
2 years ago
Hey Hoelder,

Thank you for these details. I think it would be helpful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Save a console log for 1Password in your browser

How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
Hoelder
Occasional Contributor
2 years ago
Hi 1P_Dave

1: Yes.
2: Windows 10 & Edge
3: 1Password 8

Thx in advance!
Daniel
1P_Dave
Moderator
2 years ago
Hoelder

I'm sorry that 1Password in the browser isn't unlocking at the same time as the desktop app. The solution that the other user posted may not apply in your case and we'll need to investigate further to discover what the issue might be on your device. Can you tell me the following:

If you restart the device does the issue still occur?

Are you using a Windows PC or a Mac? What browser are you using?

Are you using 1Password 8 or an earlier version of the app?

I look forward to hearing from you. 🙂

-Dave
Hoelder
Occasional Contributor
2 years ago

Does this mean that it doesn't work properly currently?
Hoelder
Occasional Contributor
2 years ago
@Joy_1P Did you see my comment/question above?
Hoelder
Occasional Contributor
2 years ago
Hi,
I have the same problem: The extension doesn't unlock with the app. Could you pleas explain step-by-step how to fix this problem. I don't understand how that works: "now configured the required settings by GPO".