Forum Discussion

fugees's avatar
fugees
New Contributor
1 month ago

1pass always disconnected

I use windows 11 + firefox.  I start to get this problem some days ago. My browser extension app start to malfunction (not saving new login and not showing recent saved login). I notice the disconne...
browser extension
family
windows
fugees's avatar
fugees
New Contributor
1 month ago

i narrow the problem to ipv6. If i test in a pc with only ipv4 connection it works, if i use a pc with ipv6 it doesn't work (i tried more 2 different machines).

Any idea?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

fugees​ 

Thank you for the reply. So that the team and I can investigate further, I'd like to ask you to create and share a console log from 1Password in Firefox:

Save a console log for 1Password in your browser

Attach the console log to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1pass-always-disconnected/165186
  • Your forum username: fugees


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave