Paypal Can't Use Passkey in 1Password (either from browser or Paypal App)
I have saved a passkey for Paypal to its entry in my 1Password vault. Paypal doesn't seem to be able to fetch its passkey from 1Password, whether I visit Paypal.com or if I launch the Paypal app. When I choose the login with passkey option, it brings up a QR code to scan - which is especially a problem when I'm using the phone that would scan the QR code. It should request the passkey directly from the 1Password app/extension the way that other passkey-supporting websites do.
This problem actually occurs I'm on iPad using Safari w/ 1Password installed and extension in Safari, or if I'm using iPhone using Safari or the Paypal app.
Steps:
1. Create a passkey in Paypal account and choose to save it in 1Password
2. Log out of Paypal
3. Log in to Paypal and choose Passkey/"Use Face ID to Log in"
4. Choose "Use iPhone, iPad, or Android device" if prompted
5. Observe pop-up w/ QR code.
I'm attaching a redacted screenshot of the interface that pops up inside the Paypal app when I try to login with a Passkey. The Paypal website produces a similar pop-up when taking the same steps as in the Paypal app.
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I had to do a clean install of my iOS last year without installing from a backup and when I tried to link 1Password 7 to my Dropbox vault it says, \"it looks like your vault is empty.\"
\n\n
I still have 1Password successfully linked to my MacBook and PC, but my iPhone cannot connect to my vault. I've checked that the vault I'm trying to access is exactly the same (1Password.agilekeychain), but it just won't work.
\n\n
I also just bought a new MacBook and I used a clean macOS without going through a Time Machine backup. I was able to make 1Password work and link up without issue. I downloaded 1Password version 6.8.9 (689000) if that helps and it works perfectly.
\n\n
I was able to link my iPhone 1Password 7 to a very old DropBox vault from a different DropBox account as a test, so I know it is possible, but this issue is very weird and I can't figure it out for over a year.
\n\n
I have also tried several clean installs of my iOS, but to no avail.
\n\n
Thanks in advance!
\n\n\n\n
1Password Version: 7.9.9 iOS, 6.8.9 macOS \nExtension Version: Not Provided \nOS Version: iOS 16.0.3 \nBrowser:_ Not Provided
","body@stringLength":"1188","rawBody":"
I had to do a clean install of my iOS last year without installing from a backup and when I tried to link 1Password 7 to my Dropbox vault it says, \"it looks like your vault is empty.\"
\n\n
I still have 1Password successfully linked to my MacBook and PC, but my iPhone cannot connect to my vault. I've checked that the vault I'm trying to access is exactly the same (1Password.agilekeychain), but it just won't work.
\n\n
I also just bought a new MacBook and I used a clean macOS without going through a Time Machine backup. I was able to make 1Password work and link up without issue. I downloaded 1Password version 6.8.9 (689000) if that helps and it works perfectly.
\n\n
I was able to link my iPhone 1Password 7 to a very old DropBox vault from a different DropBox account as a test, so I know it is possible, but this issue is very weird and I can't figure it out for over a year.
\n\n
I have also tried several clean installs of my iOS, but to no avail.
\n\n
Thanks in advance!
\n\n\n\n
1Password Version: 7.9.9 iOS, 6.8.9 macOS \nExtension Version: Not Provided \nOS Version: iOS 16.0.3 \nBrowser:_ Not Provided
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1Password 7 Not Recognizing DropBox Vault on iPhone After Clean iOS Install","moderationData":{"__ref":"ModerationData:moderation_data:39871"},"body":"
@spacedzero – Thanks! It looks like your message is already in the right place, so I'll let the team carry on with you by email. :)
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Hi Grey,
\n\n
Thank you for your reply.
\n\n
I followed your instructions and the conversation number is Re: [#EPM-62434-711] 1Password 7 Not Recognizing DropBox Vault on iPhone After Clean iOS Install
\n\n
Thanks!
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Hi there @spacedzero
\n\n
For individual help with this, please send us an email to support+forum@1password.com containing a link to this thread. You'll receive a conversation number, which looks like [#ABC-12345-123], from BitBot – please post that number here and I'll make sure your support request goes to the right team to help. :)
\n\n
— Grey
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