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Former Member's avatar
Former Member
3 years ago

1password 7 Passwords Missing [Deleting an account deletes all data contained within]

Hello,

I set up a trial for 1password 8 but I never used it once. When I deleted my trial account, all my 2,300+ passwords were deleted from my 1password 7.

What happened to all my 2300+ passwords that were created throughout the years using 1Password 1-7?

Just because I did not want to use 1password 8 right now you decide to delete ALL my passwords?

NONE of the back-ups will restore.

1Password 7
Version 7.9.6 (70906003)
1Password Store

1Password Version: 7
Extension Version: 7.9.6
OS Version: macOS 13.0
Browser:_ Chrome

macos

3 Replies

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @ShaneKeller

    Thank you, the team will keep an eye out for your email when you do send it. 🙂

    -Dave

  • Former Member's avatar
    Former Member
    3 years ago

    Thank you, Ben, I will do that.

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @ShaneKeller

    I am sorry to hear you do not currently have access to your 1Password data.

    When I deleted my trial account

    Deleting an account deletes all of the data contained within it. Please contact our security team via email at support+security@1password.com using the email address that was associated with the account to discuss options for moving forward. They will be in the best position to resolve this issue for you.

    Ben