Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

1password 7 Passwords Missing [Deleting an account deletes all data contained within]

Hello,

I set up a trial for 1password 8 but I never used it once. When I deleted my trial account, all my 2,300+ passwords were deleted from my 1password 7.

What happened to all my 2300+ passwords that were created throughout the years using 1Password 1-7?

Just because I did not want to use 1password 8 right now you decide to delete ALL my passwords?

NONE of the back-ups will restore.

1Password 7
Version 7.9.6 (70906003)
1Password Store

1Password Version: 7
Extension Version: 7.9.6
OS Version: macOS 13.0
Browser:_ Chrome

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @ShaneKeller

    Thank you, the team will keep an eye out for your email when you do send it. 🙂

    -Dave

  • Anonymous's avatar
    Anonymous
    3 years ago

    Thank you, Ben, I will do that.

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @ShaneKeller

    I am sorry to hear you do not currently have access to your 1Password data.

    When I deleted my trial account

    Deleting an account deletes all of the data contained within it. Please contact our security team via email at [email protected] using the email address that was associated with the account to discuss options for moving forward. They will be in the best position to resolve this issue for you.

    Ben