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Forum Discussion
1Password 8.7.0 CRASHING BEFORE I can save changes
I came into work today to repeated attempts to save a changed password but the desktop software crashes before the new password gets saved. Randomly, even the instance with 1password.com crashed on an attempt. I don't think that's related but this is getting frustrating.
Gonna need this fixed before my world completely falls into ruin.
1Password Version: 8.7.0
Extension Version: Not Provided
OS Version: Win 10 21H2
7 Replies
1P_GemModerator
Hi @joseph_fsm, thanks for providing your Support ID number - we'll continue the conversation over there 😄
ref: HTG-17854-568
ag_mike_d1Password Team
Hello @joseph_fsm,
Thanks for your message. I'm sorry that you are again seeing crashes in 1Password. To investigate this further, I'd like to ask you for a diagnostics report from your Windows PC.
Attach this file in an email addressed to
support+windows@1password.com. With your email please include:
* A link to this thread: https://1password.community/discussion/comment/658696/#Comment_658696
* Your forum username:joseph_fsmYou'll receive an automated response from our BitBot assistant with a Support ID (example ABC-12345-678). Please post that number here. Thanks!
ref: HTG-17854-568
AliH1PHey @joseph_fsm, thanks for reaching out. I'm sorry to hear you were running into some crashing issues. Let us know if the issue does reoccur and we'll direct you to email us some logs from your system to determine what's going on. Thanks!
Ali
