Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password 8.7 Quick Access Bugs

I can't seem to be able to set Command+Option+\ in order to launch quick access anymore
When I try to set it always sets the shortcut to Option+C, I've checked all keyboard shortcuts and this was working before the update.
I can set this shortcut in keyboard shortcuts so it must be some 1p remapping issue.
Also, there is no menu to generate a password anymore in Quicklaunch


1Password Version: 8.7
Extension Version: Not Provided
OS Version: 12.3.1

9 Replies

  • @glisanti

    I'm sorry to hear that. We would be happy to work through any issues if you like. Emailing us may be the best option as we can document things more easily. That said, if you'd rather not, please give 1Password 8 a look in a couple of releases. 1Password 8 is just getting going. There is much more to come.

    support+forum@1password.com

  • Former Member's avatar
    Former Member

    Hi, region is Italy. I went back to 1P7, too many issue with 1P8: no shortcuts working, several process taking memory, it seemed also it was draining my Mac M1 battery so I removed it.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager

    Hi @glisanti, sorry to learn you've an encountered this keyboard shortcut issue. Could you let us know what region your keyboard layout is set to? Thanks!

  • Former Member's avatar
    Former Member

    Hi,
    same problem here (and no Alfred installed or running). "Command - \" worked fine so far with 1Password 7.
    How can I solve this? When I insert the shortcut it takes "Command - <" but I am pressing "Command - \", also checked the keyboard settings and seem fine. I have to fill manually by copying each field...
    Thank You

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hey @IoanPopovici:

    Glad to hear you were able to get to the bottom of it! Feel free to get in touch if there's anything else we can help you with.

    Jack

  • Former Member's avatar
    Former Member

    YESS! Finally, Thank you.
    It was Alfred!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @IoanPopovici:

    Do you happen to use Alfred by chance? There's a shortcut Alfred has configured by default as Command+Option+\, and when you try to configure that shortcut in 1Password 8, you'll see it changed to Option+C. Let me know if that makes sense, and I'll dig in further with you!

    Jack

  • Former Member's avatar
    Former Member

    I’ve checked but could not find anything and the shortcut seems to do nothing outside of 1p. Plus I haven’t changed any shortcuts. I’ll check again tomorrow

  • Former Member's avatar
    Former Member

    Hey @IoanPopovici, thanks for writing about this! I checked whether I could get the same issue to happen on my end, but wasn't able to: everything seems to work as expected:

    Based on your description, it sounds like the keyboard shortcut isn't being recognized by 1Password, even though the macOS Settings app does recognize it. That's very strange.

    The only thing I can think of is another app that's running in the background might be overriding/capturing that shortcut and preventing 1Password from recording it. Might that be the case on your end?

    If the issue persists, we'd love to assist you in a more personalized way if you reach out to mailto:support@1password.com.

    Let me know if the above helps and don't hesitate to reach out again if you need more help!

    Cheers,
    Gabriele