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brettn's avatar
brettn
Frequent Contributor
4 years ago

1Password 8 not using Windows Hello

Hi,

I am running the latest build of 1Password 8 on my laptop. Windows Hello is selected to be used in the settings. However, it never actually uses Hello. Instead, I'm always asked for the password.

Help would be appreciated :)

1Password Version: 8.4.1
Extension Version: 2.1.4
OS Version: Windows 11 Home

windows

1 Reply

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi brettn , sure - we'll be happy to help you with this!

    Doing so will likely require discussing the specifics of your system, so I'll ask that you send a quick email to support+windows@1Password.com, with a link to this thread. That way we'll know it's you and we can get started on investigating this efficiently. We'll look forward to helping you out with this! 😃