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markbot's avatar
markbot
Frequent Contributor
4 years ago

1Password 8 not working in some Mac user accounts

Dear Helpers,

Got v8.8 up and running well, so far so good.

Except --

I have multiple user accounts on my iMac and v8 won't open up in at least one of them, which happens to be an Admin account. I tried giving it Read/Write access to the app, but no joy.

I get two error messages:

  1. 'The Application "1Password.app" cannot be opened.'

  2. '..cannot be opened because of a problem.
    Check with the developer to make sure .. works with
    this version of macOS. You may need to reinstall the
    application. Be sure to install any available updates for
    the application and macOS.

    Click Report to see more detailed information and
    send a report to Apple.'

    (Note: in message #2, the two dots appear in message text as written, and not "1Password.app")

As I say, v 8.8 works flawlessly (including in browsers) in another Standard Mac user account.

Any thoughts as to what I might try?

Thanks,

-Mark

1Password Version: 8.8
Extension Version: 2.3.5
OS Version: 10.15.7
Browser:_ Firefox 103.0.2/Safari
Referrer: forum-search:https://1password.community/search?Search=user%20accounts%20mac

macos

33 Replies

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  • markbot's avatar
    markbot
    Frequent Contributor
    4 years ago

    Dear Jack,

    I sent in a crash report as you requested.

    The support ID from BitBot's return email is:

    [#PTL-44678-119]

    If there is anything else you need from me, please let me know.

    Thanks again for your help.

    markbot aka Mark

    P.S. I included my handle, 'markbot', but it appears to have been autocorrected to 'market.'

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @RTPeat / markbot:

    Thanks for reaching out. I'll need to take a closer look at your specific email conversation @RTPeat and respond to you there, but we're actively investigating this.

    markbot:

    Can you please share the crash report with us at support+forum@1password.com? Include your username markbot and a link to this thread: https://1password.community/discussion/132881/1password-8-not-working-in-some-mac-user-accounts#latest and I'll able to take a closer look. After emailing in, you'll receive a reply from BitBot with a support ID like [#ABC-12345-678]. Post that here and I'll be able to locate your message.

    Jack

    ref: dev/core/core#14740
    ref: CDR-13725-481

  • Former Member's avatar
    Former Member
    4 years ago

    Ironically having spent the past couple of days searching on here for similar problems, and raised a support request to 1Password which two days later hasn't been responded to, I'm glad we're not alone with this.

    We're using 1Password for Families, and although I've been running version 8 for a while on my Mac, I'd not until this week upgraded the older Mac that my kids share. As with Mark it works fine for the account that installed version 8, but crashes on opening on any of the other accounts whether or not they are admins.

    Having taken a look at the crash, it's failing to open part of the Electron framework or a dependency, as with Mark I've tried various things including repairing permissions and reinstalling. I'm currently considering just rolling that MacBook back to version 7 as having spent a lot of time encouraging the kids to use decent passwords they're now a bit stuck not able to use 1Password because of this problem.