Forum Discussion

S27go8TN's avatar
S27go8TN
Occasional Contributor
2 months ago
Solved

1Password app installs twice after updating to version 8.11.18

After updating the 1Password app installed on Windows 11, it appears that another instance of the 1Password app was installed. The original app had been installed a long time ago by downloading it directly from the 1Password website.


Following today’s update, two entries for 1Password appeared in the Start menu app list. In the Windows Settings > Apps section, I noticed that in addition to the previously installed app, there was another app that seems to have been installed via the Microsoft Store.

When I attempted to remove the duplicate app by clicking the uninstall button for the website-installed version, nothing happened. I then removed the app that appeared to be installed from the Microsoft Store, but after doing so, the website-installed version of 1Password also seemed to be removed.

After these attempts, I checked the Microsoft Store and found that 1Password was registered as if I had purchased it, even though I never downloaded it directly from the Store.

I would appreciate it if the company could investigate this issue, as users who originally downloaded the app from 1Password.com are experiencing this problem after updating to version 8.11.18.

windows
  • S27go8TN's avatar
    S27go8TN
    27 days ago

    Hi! I also experienced the same issue as echobeach! on my personal PC. So, I removed all 1Password apps and reinstalled one. Since the reinstallation, I have not encountered the same issue again.

6 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    27 days ago

    Hello S27go8TN​ and echobeach​! 👋

    I'm sorry that you're seeing a message that says "Multiple 1Password installs found" on your Windows PC. Can you tell me if you're seeing this message on a personal PC? Or on a PC that's managed by your employer? If it's the latter then I recommend that you reach out to your employer's IT team so that they can check to see if they're accidentally deploying multiple versions of 1Password onto your device.  

    If you're seeing this on a personal Windows PC then let me know and I can help further. 

    -Dave

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      8 days ago

      S27go8TN​ and echobeach​ 

      Thank you for that additional information. We'll keep an eye out for further reports so that we can investigate further. 

      -Dave

    • S27go8TN's avatar
      S27go8TN
      Occasional Contributor
      27 days ago

      Hi! I also experienced the same issue as echobeach! on my personal PC. So, I removed all 1Password apps and reinstalled one. Since the reinstallation, I have not encountered the same issue again.

    • echobeach's avatar
      echobeach
      Occasional Contributor
      27 days ago

      Hi Dave! This happened once on a personal Windows PC. Just wanted to flag the odd behaviour after the Windows update. It was curious but has not reoccurred.

  • echobeach's avatar
    echobeach
    Occasional Contributor
    2 months ago

    Might be related, but when Win11 updated overnight after patch Tuesday 1Password displayed this error message immediately after start up. There was only one 1Password install via download (not Windows Store). 'Uninstall and Launch' solved the problem, but interesting. Maybe it got duplicated between the Win11 and 1Password updates?

    1Password for Windows 8.11.18

    Win11Pro 25H2 Build 26200.7171

     

    • S27go8TN's avatar
      S27go8TN
      Occasional Contributor
      2 months ago

      I did not see any duplicate installation warning like in the screenshot. However, in my case as well, after installing the Windows 11 24H2 update KB5068861, the same issue described in the original post occurred. It seems that the KB5068861 update might be the cause.