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Renovatio_j's avatar
Renovatio_j
New Contributor
2 months ago

1Password App Windows 11 PC Will not start or open

If i try to start the 1Password app, it closes down immediately and won't even open up.

The Browser extension works though on Chrome.

Version of app: 8.10.62

 

I need help to solve this please.

windows

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello Renovatio_j! 👋

    I'm sorry that the 1Password app isn't opening, do you receive any error messages when the window closes? We've received reports that hardware acceleration can cause an issue like this, can you try turning it off:

    1. Try to unlock 1Password for Windows and note that the main window doesn't open.
    2. Right-click on the 1Password icon in the taskbar (bottom right of your screen) and select Settings.
    3. Click on Advanced and uncheck the option for Use Hardware Acceleration.


    Then try to open 1Password again. Do you see the same issue? 

    -Dave

    #30261

    • Renovatio_j's avatar
      Renovatio_j
      New Contributor
      2 months ago

      Hell@1P_Dave,

      i dont even have an icon showing up to be able to try the suggested solution.

      If I have the task manager opened I can see that 1Password app opens for a few seconds and automatically closes again. I do not see a window though.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        Renovatio_j 

        I'm sorry that those steps didn't work for you and that 1Password is still failing to open. To investigate this further, I'd like to ask for some log files from your end. Follow these steps: 

        1. Press Win + R to open the Run dialog.
        2. Copy and paste this into the Run dialog and then press Enter: %localappdata%\\1Password\\logs 
        3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder. If you’re using Windows 11, right-click and choose Show More Options > Send to > Compressed (zipped) folder).


        Attach the diagnostics to an email message addressed to         support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/1password-app-windows-11-pc-will-not-start-or-open/152030/replies/152069 
        • Your forum username: Renovatio_j

        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave