Forum Discussion

arjuns23's avatar
arjuns23
New Contributor
6 months ago

1Password Auto locking failing up on change of biometrics

I bought new S25 Ultra and activated 1Password. Later when I changed my fingerprint biometrics,  the 1Password accepted the new fingerprint without seeking the app password. I have been using 1Password on IPhone and any change in security settings would by default lock the app asking to re enter the password. This is a serious security fail with Android.

App Version : 8.10.64.007

Samsung One Ui -7.0

Android 15

 

android

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Hello arjuns23! 👋

    I'm sorry that you're seeing unexpected behaviour from 1Password for Android after enrolling a new fingerprint. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your Android device:

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-auto-locking-failing-up-on-change-of-biometrics/153309
    • Your forum username: Arguns23


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave