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Iffbiff's avatar
Iffbiff
New Contributor
2 years ago

1Password does not recognize Microsoft Authenticator app on new Pixel 8a

I've just migrated everything using my sim card from a Pixel 4a to an 8a. I have 1Password through the company I work for and am required to use an authenticator app to log onto a new device. I had s...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Iffbiff! 👋

I'm sorry that you're unable to sign into 1Password on your new Android device. So that I can better understand the situation can you tell me the following:

  1. Where did you originally save the 2FA one-time password for your 1Password account? In Microsoft Authenticator or DUO Authenticator? You mentioned trying both, did you save the one-time password in both apps?
  2. Do you still have access to your old Pixel 4A? If you do then can you try the one-time password in your authenticator app there?
  3. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave