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Forum Discussion
Iffbiff
2 years agoNew Contributor
1Password does not recognize Microsoft Authenticator app on new Pixel 8a
I've just migrated everything using my sim card from a Pixel 4a to an 8a. I have 1Password through the company I work for and am required to use an authenticator app to log onto a new device. I had s...
1P_Dave
Moderator
2 years agoHello Iffbiff! 👋
I'm sorry that you're unable to sign into 1Password on your new Android device. So that I can better understand the situation can you tell me the following:
- Where did you originally save the 2FA one-time password for your 1Password account? In Microsoft Authenticator or DUO Authenticator? You mentioned trying both, did you save the one-time password in both apps?
- Do you still have access to your old Pixel 4A? If you do then can you try the one-time password in your authenticator app there?
- Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?
I look forward to hearing from you.
-Dave