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machlo's avatar
machlo
New Contributor
8 months ago

1Password does not start on Windows 11

When I try to open 1Password nothing happens.

Log:

TRACE 2025-02-04T23:41:41.318+00:00 ThreadId(1) [1P:foundation\op-windows\src\windows\security\cert.rs:204] >verify_trusted_file_certificate
TRACE 2025-02-04T23:41:41.333+00:00 ThreadId(1) [1P:foundation\op-windows\src\windows\security\cert.rs:249] >WinVerifyTrust: Verify primary signature
TRACE 2025-02-04T23:41:41.570+00:00 ThreadId(1) [1P:foundation\op-windows\src\windows\security\cert.rs:249] <WinVerifyTrust: Verify primary signature (0.236s)
TRACE 2025-02-04T23:41:41.571+00:00 ThreadId(1) [1P:foundation\op-windows\src\windows\security\cert.rs:338] >WinVerifyTrust: Close
TRACE 2025-02-04T23:41:41.571+00:00 ThreadId(1) [1P:foundation\op-windows\src\windows\security\cert.rs:338] <WinVerifyTrust: Close (0.000s)
TRACE 2025-02-04T23:41:41.571+00:00 ThreadId(1) [1P:foundation\op-windows\src\windows\security\cert.rs:204] <verify_trusted_file_certificate (0.238s)
DEBUG 2025-02-04T23:41:41.587+00:00 ThreadId(1) [1P:foundation\op-install\src\windows\msix_install.rs:359] Could not get MSIX package info: PackageInfoNotFound
DEBUG 2025-02-04T23:41:41.592+00:00 ThreadId(1) [1P:foundation\op-install\src\windows\msix_install.rs:359] Could not get MSIX package info: PackageInfoNotFound
ERROR 2025-02-04T23:41:41.596+00:00 ThreadId(1) [1P:op-settings\src\store\json_store.rs:80] Os { code: 2, kind: NotFound, message: "The system cannot find the file specified." }
INFO  2025-02-04T23:41:41.597+00:00 ThreadId(1) [1P:op-settings\src\store\json_store.rs:104] Settings file "C:\Users\<redacted-username>\AppData\Local\1Password\settings\settings.json" missing, using defaults.
DEBUG 2025-02-04T23:41:41.607+00:00 ThreadId(1) [1P:foundation\op-install\src\windows\msix_install.rs:359] Could not get MSIX package info: PackageInfoNotFound
DEBUG 2025-02-04T23:41:41.612+00:00 ThreadId(1) [1P:foundation\op-install\src\windows\msix_install.rs:359] Could not get MSIX package info: PackageInfoNotFound

I cannot uninstall and then install 1Password again - probably the same issue is causing this.

Windows 11 build: 22631.4751

1 Reply

  • machlo's avatar
    machlo
    New Contributor

    Issue occurs on versions: 8.10.60 and 8.10.58. I managed to install and run version 8.10.56.