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Forum Discussion
Former Member
3 years ago1password doesn't appear over the active window
When I first click on the 1Password icon in the login/password field on a website after starting up my computer, the unlock screen doesn't appear over the active window. It only shows up on the taskb...
ag_mike_d
1Password Team
3 years agoHello @jakubzet,
Thanks for your message. This is not the expected behaviour and it seems like after this initial boot of your device, the 1Password app is staying behind your Chrome browser. I've not been able to reproduce this behaviour after some testing.
We've seen similar behaviour reported from another customer and would like to ask if this is the Windows Hello prompt that is not appearing in the foreground? Or, is this the main 1Password unlock window where you'd enter you account password?
However, if I've already been in the 1Password app and enough time has passed for it to lock itself (or if I use the "Lock 1Password" feature), the next time I click the icon, the unlock screen appears correctly over the active window.
After things are working correctly, does completely exiting 1Password by right-clicking the 1Password icon in the system tray > Quit, cause this behavior to return the next time you try to unlock the app by clicking the icon in the browser?
Any steps you can provide to help us replicate this behaviour would be appreciated.
I'm looking forward to your reply.