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Former Member
3 years ago1password doesn't appear over the active window
When I first click on the 1Password icon in the login/password field on a website after starting up my computer, the unlock screen doesn't appear over the active window. It only shows up on the taskb...
Former Member
3 years agoHi ag_mike_d
We've seen similar behaviour reported from another customer and would like to ask if this is the Windows Hello prompt that is not appearing in the foreground? Or, is this the main 1Password unlock window where you'd enter you account password?
Yes, this is the main 1Password unlock window where I'd enter my account password
After things are working correctly, does completely exiting 1Password by right-clicking the 1Password icon in the system tray > Quit, cause this behavior to return the next time you try to unlock the app by clicking the icon in the browser?
When 1Password is completely turned off and I click its icon in the login/password field on a website, a tooltip appears saying "Press the 1Password icon in your browser's toolbar to unlock."
After clicking on the extension from the extensions menu, the browser extension for entering the password appears first.
It quickly changes to a version with an "Open 1Password" button,
and shortly after, the login window for the app appears.
Once I unlock 1Password with a password, subsequent attempts to launch it are successful.
I just uninstalled the 1Password app and removed its extension from Chrome. I reinstalled 1Password, restarted my computer, and checked to see if the issue was resolved. Unfortunately, the problem still persists.