Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

1password doesn't appear over the active window

When I first click on the 1Password icon in the login/password field on a website after starting up my computer, the unlock screen doesn't appear over the active window. It only shows up on the taskb...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello again @jakubzet,

Thanks for letting us know you've trying reinstalling both the 1Password for Windows app and browser extension in Chrome, but still experiencing troubles.

I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/142692/1password-doesnt-appear-over-the-active-window
* Your forum username: jakubzet

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!