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whittaker106's avatar
whittaker106
New Contributor
2 months ago

1Password doesn't suggest login for the Sydney Health app on Android

Hello Dave, How do I proceed if I believe my app (Android, Sydney Health) isn't prompting to save because the associated domain is incorrect or missing. If it's a matter of contacting the app or de...
android
whittaker106's avatar
whittaker106
New Contributor
2 months ago

I followed your instructions, but I keep getting the message "1password can't verify the app or website should have access to your anthem.com login". My options are then "Cancel" and "Allow Once". But the Sydney app is the Anthem app. I idk why they call it Sydney Health but its definitely their app. I want to tell 1 password to "Always Allow" but that's not an option. On other apps, but not on all my other apps, I get a similar experience.

https://www.sydneyhealth.com/

https://play.google.com/store/apps/details?id=com.anthem.sydney

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

whittaker106​ 

I'm sorry that you're still seeing the issue. I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-doesnt-suggest-login-for-the-sydney-health-app-on-android/163282
  • Your forum username: whittaker106


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave