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SBorke01's avatar
SBorke01
New Contributor
2 months ago
Solved

1Password error message on Start up

For the last month or so, I've been getting an error message every time I start my computer. I "report" it. 1Password seems to have done nothing to correct the situation. The application seems to be ...
1password.com
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windows
  • SBorke01's avatar
    SBorke01
    2 months ago

    These directions enable Gem to diagnose my problem. Gem proposed the solution below, which worked. 

    From your latest diagnostics report, it looks like a corrupted crash report file is preventing crash reports from sending successfully. 1Password retries sending this file whenever your device restarts, which causes the repeated error message. Could you follow the steps below for me, and let me know what happens:

    1. Make sure 1Password isn't running, and close any related error messages.
    2. Press the Windows key on your keyboard, which will open the Start Menu.
    3. Paste the following text into the search field, and press Enter: %LocalAppData%\1Password\crashes
    4. When File Explorer opens, delete any files you see in this folder.
    5. Restart your computer, and check whether the error still appears.
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 months ago

Hi SBorke01​!

I'm sorry to hear that 1Password shows an error message every time you start your computer. So that our team can investigate further, could you reproduce the issue, click Report on the error message, and then create a 1Password diagnostics report:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-error-message-on-start-up/165511
  • Your forum username: SBorke01

 

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

- Gem