Forum Discussion

LegoDruid's avatar
LegoDruid
New Member
1 day ago

1Password failed to update, failed to uninstall, failed to reinstall

Help!

I am using 1Password / Home User / Windows.

On 2025.11.26, 1Password asked to conduct an update. I was working through resetting my 2FA with Epic Games at that instant, so I said NO. 1Password went ahead and updated anyway.

The result appeared to be that 1Password partially uninstalled itself. It still functioned through the browser addons, but Windows shortcut link to the application was broken: the app was gone.

I uninstalled via Windows Programs (2x apps: "1Password 8.9.12", "1Password AgileBits Inc."), reinstalled (1PasswordSetup-latest.msixbundle) and things went back to normal.

Today, 1Password asked to conduct an update. I wasn't in the middle of anything, so I said YES. Again: the result seems to be that 1Password partially uninstalled itself. The Windows shortcut link to the application is broken: the app is gone.

This time, I could not uninstall 1Password. Windows failed with an error:

Windows: We couldn't uninstall 1Password
The operation did not complete successfully. Try again in a bit.
There error code is 0x80073cf1

Pressing on, I downloaded the latest Windows version of 1Password and tried to install. That failed with an error as well:

App installation failed with error message: An internal error occurred with
error 0x80073D05. See http://go.microsoft.com/fwlink/?LinkId=235160 for help
diagnosing app deployment issues. (0x80073d05)

I can still use 1Password in my browsers, but the Windows app is now a menacing mix of MIA and half-way installed / uninstalled.

What can I do?

1password.com
windows

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    17 hours ago

    Hi LegoDruid​, I'm sorry to hear about the issues you've encountered with updating, uninstalling, and reinstalling 1Password for Windows.

    So that our team can investigate further, I'd like to ask you to email in to support@1password.com with some logs from 1Password's local data folder:

    1. Open the Start Menu, paste the following into the search field, and press Enter: %LOCALAPPDATA%\1Password
    2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
    3. Right-click the folder on your desktop, click Send To, then Zipped folder.
    4. Attach this zipped folder to your email.

     

    In your email, please include:

     

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!