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New Member

2 days ago

1Password failed to update, failed to uninstall, failed to reinstall

Help! I am using 1Password / Home User / Windows. On 2025.11.26, 1Password asked to conduct an update. I was working through resetting my 2FA with Epic Games at that instant, so I said NO. 1Passwor...

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Moderator

1 day ago

Hi LegoDruid, I'm sorry to hear about the issues you've encountered with updating, uninstalling, and reinstalling 1Password for Windows.

So that our team can investigate further, I'd like to ask you to email in to support@1password.com with some logs from 1Password's local data folder:

Open the Start Menu, paste the following into the search field, and press Enter: %LOCALAPPDATA%\1Password
Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
Right-click the folder on your desktop, click Send To, then Zipped folder.
Attach this zipped folder to your email.

In your email, please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-failed-to-update-failed-to-uninstall-failed-to-reinstall/166222
Your forum username: LegoDruid

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!