Forum Discussion

Former Member

3 years ago

Unable to use copy one-time password shortcut in 1Password 8

Hello, I am using a keyboard layout that uses AltGr, and I am using 1Password for Windows 8.9.5. When I open 1Password Quick Access, I am unable to use the shortcut Ctrl+Alt+C to copy the one-time pa...

1P_PeterG

Community Manager

4 years ago

Hi @Striatum2k, sorry you've encountered this connection issue with 1Password.

This is definitely something we'll want to check out in-depth to learn how we can best provide help. For that reason, I'll ask you to contact us at support@1Password.com with the following:

Include in the message a link to this discussion
Your forum username
A diagnostic report from your 1Password for Mac app on that device. You can get this by selecting in your menu bar: 1Password > Preferences and then Advanced > Send Diagnostics.

That will generate a diagnostics file. Attach that to your message to us, and we'll go through the data and let you know what turns up. We'll look forward to helping you get up and running!

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\nExtension Version: Not Provided
\nOS Version: 12.4

\n","kudosSumWeight":0,"postTime":"2022-06-17T05:44:49.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:25849_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":33},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

1password does not sync and says I am not connected on my workplace where I have to use HTTP and HTTPS proxy.

\n\n

1Password Version: 8.7.1
\nExtension Version: Not Provided
\nOS Version: 12.4

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:25849":{"__typename":"Conversation","id":"conversation:25849","solved":false,"topic":{"__ref":"ForumTopicMessage:message:25849"},"lastPostingActivityTime":"2022-06-22T15:36:53.000-07:00","lastPostTime":"2022-06-22T15:36:53.000-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:25849":{"__typename":"ModerationData","id":"moderation_data:25849","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:25849_1":{"__typename":"Revision","id":"revision:25849_1","lastEditTime":"2022-06-17T05:44:49.000-07:00"},"ForumReplyMessage:message:25850":{"__typename":"ForumReplyMessage","id":"message:25850","conversation":{"__ref":"Conversation:conversation:25849"},"author":{"__ref":"User:user:9972"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:25849/message:25850","revisionNum":1,"uid":25850,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1password for Mac says I am not connected while using proxy","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:25850"},"parent":{"__ref":"ForumTopicMessage:message:25849"},"body":"

Hi @Striatum2k, sorry you've encountered this connection issue with 1Password.

\n\n

This is definitely something we'll want to check out in-depth to learn how we can best provide help. For that reason, I'll ask you to contact us at support@1Password.com with the following:

\n\n

Include in the message a link to this discussion
Your forum username
A diagnostic report from your 1Password for Mac app on that device. You can get this by selecting in your menu bar: 1Password > Preferences and then Advanced > Send Diagnostics.

\n\n

That will generate a diagnostics file. Attach that to your message to us, and we'll go through the data and let you know what turns up. We'll look forward to helping you get up and running!

","body@stringLength":"886","rawBody":"

Hi @Striatum2k, sorry you've encountered this connection issue with 1Password.

\n\n

This is definitely something we'll want to check out in-depth to learn how we can best provide help. For that reason, I'll ask you to contact us at support@1Password.com with the following:

\n\n

Include in the message a link to this discussion
Your forum username
A diagnostic report from your 1Password for Mac app on that device. You can get this by selecting in your menu bar: 1Password > Preferences and then Advanced > Send Diagnostics.

\n\n

That will generate a diagnostics file. Attach that to your message to us, and we'll go through the data and let you know what turns up. We'll look forward to helping you get up and running!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-06-17T14:25:22.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:25850_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1752044286015":{"__typename":"CachedAsset","id":"theme:customTheme1-1752044286015","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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