Forum Discussion

Former Member's avatar
Former Member
4 years ago

1password for Mac says I am not connected while using proxy

1password does not sync and says I am not connected on my workplace where I have to use HTTP and HTTPS proxy. 1Password Version: 8.7.1 Extension Version: Not Provided OS Version: 12.4
macos
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @Striatum2k, sorry you've encountered this connection issue with 1Password.

This is definitely something we'll want to check out in-depth to learn how we can best provide help. For that reason, I'll ask you to contact us at support@1Password.com with the following:

  1. Include in the message a link to this discussion
  2. Your forum username
  3. A diagnostic report from your 1Password for Mac app on that device. You can get this by selecting in your menu bar: 1Password > Preferences and then Advanced > Send Diagnostics.

That will generate a diagnostics file. Attach that to your message to us, and we'll go through the data and let you know what turns up. We'll look forward to helping you get up and running!