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Former Member's avatar
Former Member
3 years ago

1Password for Mac Used to be 1-step for log-in, now 2-step

I am using 1Password 8 for Mac. OS is Monterey. I have the Mac app installed so I don't have to access content via a browser. It used to be (release 7) when I booted the app I was directly prompted for Touch ID. Now, I get a dialog box that says I can enter Touch ID, though it isn't activated. The dialog box has two buttons (a) Use Account Password... and (b) Cancel. If I select Cancel, I then get the main 1Password screen that gives me the "Unlock with Touch ID button". Selecting that button then allows me to activate via Touch ID.

How can I get the Mac app to prompt for Touch ID directly?

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 12.6
Browser:_ Not Provided

macos

3 Replies

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @Feashman2 – On Dave's behalf, you're very welcome. :)

  • Former Member's avatar
    Former Member
    3 years ago

    Ahhh! I never clicked on the dialog box. That did the trick. Thanks, Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @Feashman2! 👋

    I'm sorry that you're unable to unlock 1Password for Mac using Touch ID. Can you post a screenshot of what the dialog box looks like? Does it look like the following:

    If it does then you can press your finger on the Touch ID sensor on your Mac to unlock using Touch ID. If the fingerprint is grey instead of red then click on the dialog box to bring it into focus (the fingerprint will turn red) and then use Touch ID.

    If that doesn't work, or if you're seeing a different dialog box, then let me know. 🙂

    -Dave