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JuliusH's avatar
JuliusH
Occasional Contributor
1 month ago

1Password for Safari doesn't unlock or open

Hi!

I'm using the latest Safari extension (8.11.29.1) on Safari version 26.2 (21623.1.14.11.9) and unfortunately I find it everything but a smooth experience.

Regularly (= several times a day) either the extension itself won't open, or the 1P icon in a password field does not react. Usually, deactivating and reactivating the extension fixes the issue. However, it does annoy me.

Are you guys aware of this issue? Is there a fix in sight?

Thanks,
Julius

browser extension
macos

4 Replies

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    JuliusH​ 

    Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there. I've closed this thread to prevent duplication of efforts. 

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Hello JuliusH​! 👋

    I'm sorry that 1Password for Safari intermittently doesn't unlock or open. As a first step, can you try the suggestions in this article: 

    If that doesn't help then, the next time that the issue occurs, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-for-safari-doesnt-unlock-or-open/166608
    • Your forum username: JuliusH


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave