Forum Discussion

JuliusH's avatar
JuliusH
Occasional Contributor
20 days ago

1Password for Safari doesn't unlock or open

Hi!

I'm using the latest Safari extension (8.11.29.1) on Safari version 26.2 (21623.1.14.11.9) and unfortunately I find it everything but a smooth experience.

Regularly (= several times a day) either the extension itself won't open, or the 1P icon in a password field does not react. Usually, deactivating and reactivating the extension fixes the issue. However, it does annoy me.

Are you guys aware of this issue? Is there a fix in sight?

Thanks,
Julius

browser extension
macos

4 Replies

Replies have been turned off for this discussion
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    19 days ago

    JuliusH​ 

    Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there. I've closed this thread to prevent duplication of efforts. 

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    19 days ago

    Hello JuliusH​! 👋

    I'm sorry that 1Password for Safari intermittently doesn't unlock or open. As a first step, can you try the suggestions in this article: 

    If that doesn't help then, the next time that the issue occurs, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-for-safari-doesnt-unlock-or-open/166608
    • Your forum username: JuliusH


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave