Hi, on 16.6 on 13.5.1 we are noticing that the browser extension isn't allowing downloads from e.g. dropbox. As soon as the extention is disabled, downloads start. Is this a known bug? Or are we missing a setting somewhere? 1Password Version: 8 Extension Version: 2.14.1 OS Version: 13.5.1 Browser: Safari 16.6

Wow – Hilary_1P, thanks for the comprehensive update, and the info about a fix coming soon! If you think it's worthwhile, I'd argue that most people who're complaining about this issue are also paying Dropbox customers, so we ALL can go to their support system and advocate for them to engage with you on a true fix on their end — just let us know (send up the 1P signal, as it were).

Hilary_1P Done and done — raised my own trouble ticket with them (ticket #23498045), referencing your prior ticket, your newly-created Dropbox community forum thread, and this thread, and then I replied to your community forum thread begging them to engage there as well.

@Toine and Inquiring_Securer I'm sorry that you're running into trouble when downloading files from Dropbox if 1Password in Safari is turned on. I can confirm that we've since been able to reproduce the issue here on our end and we have an internal work item filed with our development team. While I'm not able to provide any sort of forecast as to if or when we'll be able to resolve this issue, I can tell you that we're aware that it's something in need of fixing. Thank you for reporting the issue. -Dave ref: dev/core/core#23898

Apologies for the disruption gcamp, Rich2718, I have added you as affected users to the internal issue, thank you for your patience. ref: dev/core/core#23898

1P_Dave, 1P_Tommy, steph_giles, do you have any ETA considering how frustrating this issue is? Many thanks

1Password for Safari extension blocking downloads on Dropbox.com [FIXED]

52 Replies

Hilary_1P
1Password Team
2 years ago
Hi all! A DropBox representative left a comment on this thread sharing that they've also fixed the issue on their end!

This is good news for DropBox users who use other extensions in Safari :)
1P_Dave
Moderator
2 years ago
skyisthelimit

Thanks for confirming that the update fixed the issue for you. 🙂

-Dave
skyisthelimit
Occasional Contributor
2 years ago
It works well now! Thank you for fixing the problem!
Hilary_1P
1Password Team
2 years ago
The fix has been included in our upcoming 2.23.2 release :)

We’ve fixed an issue where you couldn’t download files from Dropbox when 1Password for Safari was turned on.

We submitted this release to all of the app stores. Now we just need to wait for them to approve!
skyisthelimit
Occasional Contributor
2 years ago
Very nice to hear, any ETA on the production channel for this fix? Thanks!
1P_Dave
Moderator
2 years ago
delfuego

Thank you for the confirmation that you're no longer seeing the issue when using the beta version of 1Password in the browser! Hopefully the fix makes it to the stable version soon. 🙂

-Dave
delfuego
Occasional Contributor
2 years ago
1P_Dave Confirmed, at least for me — I can now download docs from Dropbox again! Hallelujah! :)
1P_Dave
Moderator
2 years ago
Hello folks,

We're testing a fix for an issue where you couldn’t download files from Dropbox when 1Password for Safari was turned on in the beta version of 1Password in the browser. If you're interested in trying the beta version then you can find instructions here: Use 1Password beta releases

If testing in the beta goes well then the team hopes to release the fix to the stable version of 1Password in the browser as soon as possible.

If you have any questions or feedback then please let me know. 🙂

-Dave
steph_giles
1Password Team
2 years ago
Hey Djelibeybi,

So sorry for the disruption caused by this issue, thank you for your patience!
Djelibeybi
New Contributor
2 years ago
I'm so glad I found this thread - this problem has been driving me mad for ages!
Thanks for the info on the workaround. I look forward to not having to use it once the update to the Production version of the 1Password extension comes out!