1Password for Safari is offline when using the Testflight beta version of the iOS app

Thank you to everyone who sent in a diagnostics report. This is a known issue with the beta version of 1Password for iOS from Testflight and our developers are investigating. I've added everyone to the internal work item open for the issue so that our developers are aware that you're affected.

Until the issue is resolved with a new update to the beta version, you can switch to using the production version of 1Password for iOS: To stop using the beta

I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#22067

softleaf

Thank you for posting the Support ID! One of my colleagues will take a look at the diagnostics report and send you a reply as soon as possible.

-Dave

ref: UAM-52677-455

1P_Dave

[#UAM-52677-455]

softleaf

I'm sorry that you're also seeing the same issue. This appears to be a bug that is being investigated by our developers, so that we can confirm that you're affected by the same issue I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/687119/#Comment_687119
• Your forum username: HinghamHarborMan
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#22067

@DudeThatsErin

Thank you for posting the Support ID. If you have any other questions then please reply to my colleague's email in the support ticket. 🙂

-Dave

ref: AIM-99782-538

After having to clear website data and browsing history on iOS, I'm seeing the same issue. I've completely uninstalled and re-installed 1Password and restarted the phone after uninstall.

iOS: 16.5
1Password iOS: 8.10.7

AIM-99782-538 1P_Dave

@DudeThatsErin

I'm sorry that the steps didn't work. To investigate further, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/140371/1password-safari-extension-on-ios-16-5-not-logging-in
• Your forum username: DudeThatsErin
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

1P_Dave That did not solve my issue. I force closed 1P and Safari. Then reopened 1P and got to the home page. Then opened Safari. Pressed on the puzzle key (on my iPad) pressed on 1Password (for the extension) and FaceID isn't working (though it works for the main app and the keyboard autofiller) and when I type my password it just says "That didn't work. Check your password and try again".

Hello @DudeThatsErin! 👋

I'm sorry that you're unable to unlock the Safari extension. Are you able to log in to your 1Password account on 1Password.com (in Safari on your iPhone, not the app)?

If you can then can you try the following steps:

1. Fully close Safari on iOS.
2. Fully close 1Password on iOS.
3. Open and unlock the main 1Password app from your home screen.
4. Open Safari and go to any webpage.
5. Tap on the AA icon in the address bar.
6. Tap on 1Password in the menu.
7. Follow the prompt to unlock 1Password for Safari with your account password.

Does this resolve the issue? If it doesn't then can you tell me the specific error message that you see?

-Dave