Forum Discussion

Anonymous

3 years ago

1password icon on my Windows desktop won't unlock and open

it has been working fine for many years. I just came back to this desktop after being away for 4 months. When I clidk on the icon on my tool bar...the lock symbol doesn't go away and it doesn't op...

windows

GreyM1P

1Password Team

3 years ago

Hi there @crbuck

When you say "toolbar", do you mean the system tray in the bottom-right corner of the screen by the clock, or the toolbar of your web browser?

The system tray looks like this:

The toolbar in your browser might look like this example from Chrome:

Let me know where you're having trouble and I'll be able to help you further. :)

— Grey

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icon on my Windows desktop won't unlock and open","id":"message:145592","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:145592"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:145592"},"body@stripHtml({\"truncateLength\":200})":" it has been working fine for many years. I just came back to this desktop after being away for 4 months. When I clidk on the icon on my tool bar...the lock symbol doesn't go away and it doesn't op...","body@stringLength":"532","rawBody":"

it has been working fine for many years. I just came back to this desktop after being away for 4 months. When I clidk on the icon on my tool bar...the lock symbol doesn't go away and it doesn't open

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Chrome
\nReferrer: forum-search:1password icon on my Windows desktop won't unlock and open

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it has been working fine for many years. I just came back to this desktop after being away for 4 months. When I clidk on the icon on my tool bar...the lock symbol doesn't go away and it doesn't open

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=1password%20icon%20on%20my%20Windows%20desktop%20won't%20unlock%20and%20open

"},"Conversation:conversation:145592":{"__typename":"Conversation","id":"conversation:145592","solved":false,"topic":{"__ref":"ForumTopicMessage:message:145592"},"lastPostingActivityTime":"2022-10-05T07:02:37.000-07:00","lastPostTime":"2022-10-05T07:02:37.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:145592":{"__typename":"ModerationData","id":"moderation_data:145592","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:145592_1":{"__typename":"Revision","id":"revision:145592_1","lastEditTime":"2022-10-04T13:16:45.000-07:00"},"ForumReplyMessage:message:145593":{"__typename":"ForumReplyMessage","id":"message:145593","conversation":{"__ref":"Conversation:conversation:145592"},"author":{"__ref":"User:user:17292"},"revisionNum":1,"uid":145593,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1password icon on my Windows desktop won't unlock and open","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:145593"},"parent":{"__ref":"ForumTopicMessage:message:145592"},"body":"

Hi there @crbuck

\n\n

When you say \"toolbar\", do you mean the system tray in the bottom-right corner of the screen by the clock, or the toolbar of your web browser?

\n\n

The system tray looks like this:

\n\n

The toolbar in your browser might look like this example from Chrome:

\n\n

Let me know where you're having trouble and I'll be able to help you further. :)

\n\n

— Grey

","body@stringLength":"1108","rawBody":"

Hi there @crbuck

\n\n

When you say \"toolbar\", do you mean the system tray in the bottom-right corner of the screen by the clock, or the toolbar of your web browser?

\n\n

The system tray looks like this:

\n\n

The toolbar in your browser might look like this example from Chrome:

\n\n

Let me know where you're having trouble and I'll be able to help you further. :)

\n\n

— Grey

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