Forum Discussion

ptmguelph's avatar
ptmguelph
Occasional Contributor
2 years ago

1Password keeps locking

I constantly have to enter my master password to unlock 1Password. For example, today, I have had to unlock it three times already, while still in the same Chrome session, i.e., I have not restarted ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello ptmguelph! 👋

I'm sorry to hear that 1Password is locking more often than expected. I suspect that maybe the communication between the desktop app and the browser extension has broken down, please try these steps to get things working again:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

If that doesn't fix the issue then can you tell me what your auto-lock settings are currently configured to be: How to set 1Password to lock automatically

I look forward to hearing from you.

-Dave