Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password no longer accepts password nor allows facial recognition.

I have 1Password on an iPhone 12 Pro Max that no longer accepts my password nor allows facial recognition.


1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: IOS 15.6
Browser:_ Safari & Chrome
Referrer: forum-search:https://1password.community/search?Search=I%20have%20a%201Password%20on%20an%20iPhone%2012%20Pro%20Max%20that%20no%20longer%20accepts%20my%20password%20nor%20allows%20facial%20rec.

5 Replies

  • You're most welcome. If you find you need help, feel free to post back.

  • Former Member's avatar
    Former Member

    Thanks for your response, I think I have it working but I do have a lot of cleaning up to do. Again, thanks for your assistance.

    Herschal

  • @Atlmagi

    If you no longer can access 1Password via the password or Biometrics, the likely the best option is to reinstall the app.

  • Former Member's avatar
    Former Member

    Thanks Jack.

    First, I am "trying" to use a 1Password account. Yes, I do have the information on 2 other devises, one is an iPad.

    Herschal

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @Atlmagi:

    Are you using a 1Password account, or a standalone vault synced with a third party sync service like iCloud or Dropbox? It isn't possible to reset your account password if you've forgotten it, and similarly, if you're no longer able to use Face ID to unlock 1Password for iOS, there isn't a way of re-enabling it.

    Do you have access to your 1Password information on any other devices? Let me know.

    Jack