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basoon921's avatar
basoon921
New Contributor
16 days ago

1Password Not Able To Log In To Gmail With Passkey

This is on Samsung S23.

I am trying to log into gmail with a passkey stored in 1password but it does not work. This passkey works perfectly on my desktop. My understanding is that passkeys stored in 1password are supposed to be usable across devices.

I have 1password set as my preferred autofill service and I have autofill with chrome enabled. 

When I try to log in, it only checks the Google password manager vault, and the option to autofill the passkey from 1password is never given. 

For my org, I am unable to log in to my email with a password, so I MUST use a passkey from 1password to log into my device. 

I see a lot of complaints about 1password autofill on Samsung devices on this community as well as on reddit. Is passkey autofill from 1password fully supported on Samsung devices?

Please advise.

Thank you

1password.com
android
passkeys

2 Replies

  • justdave's avatar
    justdave
    New Contributor
    27 minutes ago

    An S23 should be new enough for this, but just in case anyone else runs across this thread, using passkeys from 1Password on Android requires Android 14 or newer. If you have an older Android than that, you can only use the built-in Google password manager for passkeys.

  • patrick's avatar
    patrick
    Icon for 1Password Team rank1Password Team
    1 hour ago

    Hi! I work on the Android app.

    I have an S23 that is handling Google passkeys as expected, if you're seeing Google password manager come up it's usually a configuration issue with the browser. If you open 1Password, tap your account icon, then Need Help?, you can launch the Autofill Health Check feature to see if there's any configuration issues on your device. If it's all green check marks and no warnings I'd be glad to look at your case. You can message me directly on reply in this thread :)