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Arcane's avatar
Arcane
New Contributor
2 months ago

1Password picking the wrong item to fill on iOS

Let's say I have two logins for a website, say for "google.com", one for my account and one for my wife's account (we'll call her Pam). These look like this in 1Password (for item name, user and pass):

Google
mailto:robaccount@gmail.com
asdkf2!!VS2aaasd

Google - Pam
mailto:pamaccount@gmail.com
asd@fdD@@22!!D

When I'm on my Mac, the one that's first up to submit is the one labeled just "Google" because it's alphabetically before "Google - Pam". This is how it should function ideally, and I can manipulate the item name to have whichever I want first.

However, when I'm on iOS, it doesn't look at that in all cases, but rather just the username to decide which to display in certain cases on iOS. When it goes to fill in the password, it will only display the username that's alphabetically first as my choice, in this case "mailto:pamaccount@gmail.com". This is frustrating because I rarely log into it, so I'm having to archive that password and pull it out when I need it. I can't modify the username like I can the item title for obvious reasons.

Is this the current expected functionality? Is there a way for 1Password to always use the one that is alphabetically first all the time for all passwords it's trying to enter data into?

browser extension
ios

6 Replies

  • Arcane's avatar
    Arcane
    New Contributor
    2 months ago

    Thanks Dave.  What your're saying makes sense.  I actually have the safari extension installed already, so here's a couple of screenshots of what it's doing. 

    In this first one below, for Disney's website as an example, the bottom area is the keyboard (it didn't show up in the screenshot, but it's there).  It includes what I was talking about where, as you said, it's using Apple's autofill.  But with the keyboard visible, for whatever reason, 1Password's autofill's are being driven towards the top of the page, hidden until I dismiss the keyboard, and they stay up there.  See the second screenshot. 

    The keyboard is in this white space in the above screenshot.  And until I minize the keyboard, I don't see the 1Pass autofill boxes. 

    In the above, you can see where 1Password's autofill is, which is visible with the keyboard minimized, but can't be seen with the keyboard up higher.  

    I am running the beta of iPadOS 26 (the RC version), but this behavior was happening before I went to the beta.  I think I'm also running your iOS app beta.  Understand if you can't support the beta software, but at least making you aware of this.  Thanks for your help. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Arcane​ 

      I'm sorry for the delay in replying. Thank you for posting the screenshots, those are very helpful. I'm currently running the stable version of iOS 26 and I haven't been able to reproduce the same behaviour on Disney+ using my iPad. 

      Can you tell me if you still see the same behaviour using the latest version of iOS 26? Do you see the same issue on other websites? Or just Disney+? And if you turn off any other extensions/content blockers that you're using in Safari then do you still see the same issue? 

      -Dave

      • Arcane's avatar
        Arcane
        New Contributor
        2 months ago

        1P_Dave​ 

        Interestingly, it appears to be limited to Disney, as the other websites behave differently (and correctly).  It's still doing it on iPadOS 26 on the current stable release with all other extensions turned off (except 1Password).   Any ideas?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello Arcane​! 👋

    Thanks for the question! On iOS, it's not 1Password itself that handles filling in Safari and other apps but an Apple technology called iOS Password AutoFill. AutoFill is specifically handled by iOS and, in most iOS apps and browsers, 1Password doesn't control which suggestion you see when you tap on a field in a website or app since 1Password only provides the data for the experience.

    If you're looking for a similar experience to what you see on the Mac then try the 1Password for Safari extension on iOS: Get to know 1Password for Safari on your iPhone or iPad

    For apps on iOS that aren't Safari, the best option would be to create a collection that only includes vaults that contain your login credentials and not your wife's logins. You can read more about collections here: Use collections to create custom groups of vaults

    Then you can limit iOS AutoFill to just the collection that contains your logins:

    1. Open and unlock the 1Password for iOS app.
    2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
    3. Tap AutoFill. 
    4. Change "Show filling suggestion from" to the collection that contains just your logins.


    I hope that helps. 

    -Dave