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Anonymous's avatar
Anonymous
4 years ago

1password repeatedlyask for Windows Hello PIN

I'm unable to open 1password because it ask-me repeatedly and indefinitely for pin (or fingerprint) when I try to unlock with Windows Hello, even if I put correct pin/fingerprint. Seems something l...
windows
Dayton_ag's avatar
Dayton_ag
Icon for 1Password Team rank1Password Team
4 years ago

Hey there @naamah75, I'm really sorry you're running into this issue with 1Password - I'd love to take a peek at 1Password's logs to see if we can sort out what's happening here. To do so, let's continue this conversation over email. Could you send me an email at [email protected]?

After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

Thanks, I'm looking forward to getting this sorted for you! :smile:

ref: CPL-67361-541
ref: dev/windows/opw#5121