1Password was unable to complete installation - Windows 10
Error message with new installation - Windows 10:
"1Password was unable to complete installation and will roll back any changes."
I have searched this community but cannot find a fix for my situation.
1Password Version: 8 Extension Version: Not Provided OS Version: Windows 10
Browser:_ Edge Referrer: forum-search:https://1password.community/search?Search=1password%20was%20unable%20to%20complete%20installation
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Error message with new installation - Windows 10: \n\"1Password was unable to complete installation and will roll back any changes.\"
\n\n
I have searched this community but cannot find a fix for my situation.
\n\n\n\n
1Password Version: 8 \nExtension Version: Not Provided \nOS Version: Windows 10 \nBrowser:_ Edge \nReferrer: forum-search:https://1password.community/search?Search=1password%20was%20unable%20to%20complete%20installation
","body@stringLength":"509","rawBody":"
Error message with new installation - Windows 10: \n\"1Password was unable to complete installation and will roll back any changes.\"
\n\n
I have searched this community but cannot find a fix for my situation.
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1Password was unable to complete installation - Windows 10","moderationData":{"__ref":"ModerationData:moderation_data:121140"},"body":"
ag_mike_d I haven't tried that as it's the first update where ESET interferes with. I will do it if it happens again.
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paulcsiki - thanks for letting us know that ESET was causing the disturbance here. 👍
\n\n
Were you able to follow the previous advice to exclude the 1Password.exe in ESET Internet Security? If not, this should help with future 1Password updates. The .exe can be found here in this folder: C:\\Users\\Username\\AppData\\Local\\1Password\\app\\8\\
\n\n
Let us know if you run in to any other troubles.
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Can confirm that in my case it was ESET Internet Security interfering with the update.
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Hi @BurkhardZEISS, thanks for your response! I'm sorry to hear that using the extension in a standalone manner doesn't work for your needs, and we do apologise for any inconvenience caused.
\n\n
The PermissionDenied error in your logs, as well as failures to rename and move app files, does indicate interference from security software. It's interesting that some company devices with the same security software aren't having any issues - I'm not entirely sure why this might be. I would be curious to know whether there are any differences in security settings or permissions between the devices where it works, and those where it doesn't.
\n\n
As discussing this may involve going into device specifics, if you'd like for us to dig into this further with you, could you email in to support+forum@1password.com with a link to this thread and your forum username? Thanks!
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Sorry, but these are the same questions that you have already asked everyone else and yet there is no solution to the problem. \nBut I like to repeat again everything that is here in the corresponding post:
\n\n
\n
It is not possible to install in safe mode. These are company devices where this is not allowed.
\n
Deactivating the antivirus solution or defining exceptions is also not possible due to company security policies (I am squirming that this should be a solution approach, because there are company devices with the same AV solution where the installation works without problems).
\n
\n\n
Too bad, in the current version 1Password is unfortunately not usable in our company context. \nWhile it is technically possible to use it via browser, it unfortunately does not allow you to make a local backup of the password database. And relying only on a 3rd party cloud service for such a mission critical application is not advisable.
\n\n
By the way here is my installation log:
\n\n
INFO 2023-06-16T13:02:25.071 main(ThreadId(1)) [1P:op-windows-starter\\src\\installer.rs:597] Setup logs path set to : C:\\Users\\$USER\\AppData\\Local\\1Password\\logs\\setup \nINFO 2023-06-16T13:02:25.094 main(ThreadId(1)) [1P:op-localization\\src\\lib.rs:227] system locale detected as 'en-DE' \nINFO 2023-06-16T13:02:25.094 main(ThreadId(1)) [1P:op-localization\\src\\lib.rs:242] en-DE isn't directly supported; falling back to en \nINFO 2023-06-16T13:02:25.094 main(ThreadId(1)) [1P:op-localization\\src\\lib.rs:253] selected translations for EN_US based on detected locale en \nINFO 2023-06-16T13:02:26.419 main(ThreadId(1)) [1P:op-windows-starter\\src\\installer.rs:514] Starting fresh install to 81007041 \nINFO 2023-06-16T13:02:26.646 main(ThreadId(1)) [1P:op-windows-starter\\src\\installer.rs:281] Copying files to C:\\Users\\$USER\\AppData\\Local\\1Password\\update \nINFO 2023-06-16T13:02:26.648 main(ThreadId(1)) [1P:op-windows-starter\\src\\transaction.rs:73] copying files to: C:\\Users\\$USER\\AppData\\Local\\1Password\\update\\8 \nINFO 2023-06-16T13:02:28.935 main(ThreadId(1)) [1P:op-windows-starter\\src\\installer.rs:285] Renaming C:\\Users\\$USER\\AppData\\Local\\1Password\\app to C:\\Users\\$USER\\AppData\\Local\\1Password\\previous \nINFO 2023-06-16T13:02:28.935 main(ThreadId(1)) [1P:op-windows-starter\\src\\transaction.rs:130] renaming C:\\Users\\$USER\\AppData\\Local\\1Password\\app to C:\\Users\\$USER\\AppData\\Local\\1Password\\previous \nINFO 2023-06-16T13:02:29.112 main(ThreadId(1)) [1P:op-windows-starter\\src\\transaction.rs:172] renaming C:\\Users\\$USER\\AppData\\Local\\1Password\\app to C:\\Users\\$USER\\AppData\\Local\\1Password\\previous \nINFO 2023-06-16T13:02:29.113 main(ThreadId(1)) [1P:op-windows-starter\\src\\installer.rs:289] Renaming C:\\Users\\$USER\\AppData\\Local\\1Password\\update to C:\\Users\\$USER\\AppData\\Local\\1Password\\app \nINFO 2023-06-16T13:02:29.113 main(ThreadId(1)) [1P:op-windows-starter\\src\\transaction.rs:172] renaming C:\\Users\\$USER\\AppData\\Local\\1Password\\update to C:\\Users\\$USER\\AppData\\Local\\1Password\\app \nERROR 2023-06-16T13:02:29.115 main(ThreadId(1)) [1P:op-windows-starter\\src\\transaction.rs:59] failed to rollback rename of C:\\Users\\$USER\\AppData\\Local\\1Password\\app to C:\\Users\\$USER\\AppData\\Local\\1Password\\previous. Error: Os { code: 2, kind: NotFound, message: \"The system cannot find the file specified.\" } \nERROR 2023-06-16T13:02:29.489 main(ThreadId(1)) [1P:op-windows-starter\\src\\installer.rs:162] failed to move app files. Error: Io(PermissionDenied) \nINFO 2023-06-16T13:02:32.770 main(ThreadId(1)) [1P:op-windows-starter\\src\\installer.rs:359] starting C:\\Users\\$USER\\AppData\\Local\\1Password\\app\\8\\1Password.exe \nERROR 2023-06-16T13:02:32.773 main(ThreadId(1)) [1P:op-windows-starter\\src\\installer.rs:194] Failed to start previous app. Error: Os { code: 3, kind: NotFound, message: \"The system cannot find the path specified.\" } \nERROR 2023-06-16T13:02:32.773 main(ThreadId(1)) [1P:foundation\\op-windows\\src\\windows\\controls\\window_class.rs:244] Class still has open windows.
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Hi @BurkhardZEISS! I'm sorry to hear that you're running into trouble installing 1Password in a company environment.
\n\n
Are you able to test things out in Safe Mode, to see if the installation is able to go through there? This can help us to figure out whether something else on the device is interfering.
\n\n
Alternately, are you allowed to request exclusions, rather than disabling the antivirus completely? If so, we usually recommend excluding both the below folder and file from antivirus scans, and then restarting before trying the installation again:
\n\n\n
The entire installation folder, %LOCALAPPDATA%\\1Password - full path: C:\\Users\\Username\\AppData\\Local\\1Password\\ where Username is replaced with your Windows username.
\n
The exe file, 1Password.exe, found at: C:\\Users\\Username\\AppData\\Local\\1Password\\app\\8\\1Password.exe where Username is replaced with your Windows username.
\n\n\n
I look forward to hearing from you!
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Is there any solution. I want to use 1Password Windows Applications in company environment. But I can't disable AV because of company policies.
\n\n
I'm just surprised that the installation works for some clients and not for others. Although the same AV solution is installed. \nMoreover, there is no entry in the event log of the AV solution that proves the blocking of the installation or any files.
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I appreciate the quick reply and update here. It's great to hear that 1Password in the browser will be helpful for this device in this situation were policy is preventing you from disabling the AV software.
\n\n
Thanks and have a great day!
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ag_mike_d For policy reasons I'm not able to disable the AV software on this computer. I've sent the logs up to 1Password support and they think the AV software is blocking it. They suggested just installing the extension instead, which I did and this should take care of most use cases on this computer.
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Good morning @JoeRobens,
\n\n
I'm sorry for the continued troubles with the installation of 1Password 8 for Windows. As a next step, I would suggest trying to temporarily disable any antivirus/antimalware software, restarting your machine, then attempting to install 1Password 8 again.
\n\n
If the troubles persist, I'd like to ask you to send us some 1Password logs from your Windows device. Here's how to do that: \n1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\\1Password\\logs\\ \n1. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder. \n1. Then, attach that zip file to an email message addressed to support+forum@1password.com.
beirne - could you please try the same steps noted above with any antivirus/antimalware software and reboot your device before trying to reinstall 1Password 8? If you're still having troubles we'd like to you continue the conversation you mentioned with with our support team through the email you mentioned. Thanks!
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