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Former Member's avatar
Former Member
3 years ago

1Password8 extension do not unlock

Despite the App is unlocked the extension remains locked and does not work at all.
Already tried to uninstall it and re-install.
I gave it all the require permits but it seems something else is going on.
Everything is updated properly.

Any ideas?

1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: MacOs Monterey 12.5.1
Browser:_ Safari 15.6.1
Referrer: forum-search:https://1password.community/search?Search=1Password8%20extension%20for%20Safari

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    Hi Joy_1P,

    I'm having the exact same issue as the OP, sadly your fix did not resolve my issue.

    Windows 11 up-to-date
    Chrome up-to-date - Version 104.0.5112.102 (Official Build) (64-bit)

    Any other ideas/recommendations? I simply cannot unlock the web extension and therefore cannot really use the product.

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @PabloJaniot! It sounds like the extension is having a hard time communicating with the 1Password app in order to unlock. To help with that, please try the following:

    1. Right-click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Fully quit 1Password app and browser.
    4. Restart the 1Password app and then open browser.
    5. Right-click the 1Password icon in your browser toolbar and choose Settings.
    6. Under General, re-enable "Integrate with 1Password app".
    7. Test things out with the extension.

    Let me know how that goes!