Safari: when I go to a webpage that nominally has a login (eg td.com) 1password app rises to the top and blots out the webpage I'm trying to access.
1Password Version: 8.9.4 Extension Version: 2.3.7 OS Version: Mac OS 12.6
Browser:_ Safari Referrer: forum-search:https://1password.community/search?Search=1password%20app%20keeps%20rising%20to%20the%20top%20on%20Mac
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7 Desktop won't unlock with the correct password in Win 10","id":"message:59917","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:59917","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:16553"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:59917"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:59917"},"body":"
I've been using 1PW Chrome extension on WIndows 10 for a while with no problems. Tonight I installed the desktop version, and it will not unlock with the correct password, either types or copied and pasted from the Chrome extension. No error message, just acts like the pw is wrong. Restarting, reinstalling didn't help. I was not asked to do the full auth with the secret key - went right to the unlock with your Master Password screen. Help?
\n\n\n\n
1Password Version: 7.7.810 \nExtension Version: 2.05 \nOS Version: Windows 10 Pro x 64 21H1 \nSync Type: Not Provided
","body@stringLength":"632","rawBody":"
I've been using 1PW Chrome extension on WIndows 10 for a while with no problems. Tonight I installed the desktop version, and it will not unlock with the correct password, either types or copied and pasted from the Chrome extension. No error message, just acts like the pw is wrong. Restarting, reinstalling didn't help. I was not asked to do the full auth with the secret key - went right to the unlock with your Master Password screen. Help?
\n\n\n\n
1Password Version: 7.7.810 \nExtension Version: 2.05 \nOS Version: Windows 10 Pro x 64 21H1 \nSync Type: Not Provided
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1PW 7 Desktop won't unlock with the correct password in Win 10","moderationData":{"__ref":"ModerationData:moderation_data:59922"},"body":"
:smile: :+1:
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Got it. -JW
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Thanks so much for your help, rootzero! I'm glad to hear that you're set up and running again josephwit. :smile:
\n\n
I hope you don't mind Rootzero, I've edited your original post and removed the solution that you provided - since this action can potentially cause data loss, we suggest that users write into us over email so we can offer them 1:1 assistance to minimize any potential loss.
\n\n
For users experiencing the same issue as Josephwit, shoot us an email at support+windows@1password.com with a brief description of the issue, and we'll be happy to assist you. :smile:
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I didn't remember installing the Desktop app on that PC, but apparently I did. Old password got me in, but then cloud told the app the pw was not current, so it went to full login screen with secret code, which worked. Thanks!
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josephwit Sounds like the newly installed app has found an old 1Password database and so is expecting the old master password. First check that you can login at 1password.com and that all your data is there: \nhttps://my.1password.com/signin?a=new
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