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Forum Discussion
gtf21
10 months agoNew Contributor
2FA stops working on various websites
I have 1Password on mobile, browser (FF), and linux. I periodically have an issue where for various websites the 2FA stops working (i.e. the 2FA codes are no longer valid) and I have to file a suppor...
1P_Dave
Moderator
10 months agoHello gtf21! đź‘‹
I'm sorry that you're running into issues signing into certain websites when using 1Password as an authenticator app for two-factor authentication. I'm not aware of major reports from other customers or open issues so I'll need to investigate what is going wrong on your end a little more.
It’s important that your device’s time isn’t more than 30 seconds off.. The authentication code changes every 30 seconds, so if your device is more than 30 seconds off, you’ll see an incorrect code.
The next time that you run into the issue, visit this website on each of your devices and make sure the time matches:
If the date and time on a device doesn’t match, you can adjust it:
Let me know how that goes.
-Dave