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Former Member's avatar
Former Member
4 years ago

2FA (TOTP) works on adguard.com, but not forum.adguard.com

I have started working on cleaning up my KeePass2 import into 1Password.

Setting up 2FA for https://adguard.com/ works perfectly, and I added the 32-character Secret into 1P.

Setting up 2FA for https://forum.adguard.com/ is working very different. That website says, "Two-step verification: Enabled (Verification code via app, Backup codes)"

The Secret is only 16 characters, and it also generated ten 9-character backup codes.

When I login to https://forum.adguard.com/, 1P fills the username and password but does not show/stop/display/ask anything about 2FA. I can see the one-time entry changing every 30 seconds.

Same problem on 2 Win 10 PCs, 1P7 the other 1P8.

Mike

1Password Version: 7.9.828 & 8.5.0
Extension Version: 2.2.3 & 2.2.3 (same?)
OS Version: Windows 10 up to date

windows

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  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi again @F150, it seems like we've been able to replicate this on our end. We'd love to investigate further for you. Could you send us some info to facilitate that? We'd really appreciate it and it might help us fix the problem for others who encounter the same issue in the future.

    If you're open to it, here's how you can get the relevant data to us:

    1. From the page exhibiting the behaviour, right click the 1Password icon in your browser toolbar.
    2. Click Help and choose Collect Page Structure.
    3. 1Password will save a .json file to your "Downloads" folder.
    4. Attach the downloaded .json file and email it to us at support+x@1password.com with a link to the current discussion.

    And from there we'll get back to you and let you know what turns up!

    As always, we're here to help with anything that comes up - whether it be a routine question about the app, an issue that we can fix for you directly, or something more medium- to long-term that we can send to our developers to take a look at. Thanks again, and we'll hope to hear from you. 😃

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @F150, welcome to 1Password - and thank you for bringing this to our attention! I'm going to confer with some of our teammates here about this issue you've described, and will hope to have more for you soon. Thanks for your patience, and we'll see what we can do to help here! 👍