Forum Discussion

shipdriver's avatar
shipdriver
Frequent Contributor
2 months ago

Questions regarding spyware and protecting my account

I have been having chrome and think or swim crashes. May be due to high ram utilzation of 92% (I have 16GB Ram) so Dell gave me a tuneup and found Spyware (no details).

If they have my vault password, can't they just go to 1password.com, logon (assuming they know my email address) and login to all my passwords?    Ahah I just tried using a different browser to login and it required my secret key (thats cool). So is that the safeguard? Even if Spyware got my vault password (I will change it now) if they were no longer in my PC they couldn't get in?  Is there a chance they grabbed my passwords from in the vault?

I got rid of McAfee 2 weeks ago and Windows Defender came immediately on. Assuming McAfee didn't miss it why wouldn't Windows Defender have caught it? I also scanned with Malwarebytes 2 weeks ago and it was clean.  Also watchtower didn't catch it.

discussion
watchtower
windows

1 Reply

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi shipdriver,

    That sounds like quite the stressful ordeal you've had to go through!
     
    Based on what you described, I would email support@1password.com. They can provide the steps we recommend for situations like this, plus they'll be able to go over account details with you that we can't do in a public forum.