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Forum Discussion
Former Member
5 years ago7.9.1 upgrade for Mac crashed 1password
I logged onto my computer this morning and the 1password autoupdater started installing 7.9.1 on my computer.
It failed badly. It removed the old 1password app and the new one failed. The extensi...
1P_Ben
1Password Team
5 years agoHi @johntighi
I'm very sorry to hear the app crashed. Please note that if you have a 1Password membership you can always access your data using our web app at https://start.1password.com, even if the Mac app is inaccessible to you. I'd like to have our development team investigate the cause of this crash. If possible, please recreate the issue, note the date & time at which the app crashed, and then create and send us a diagnostic report. Instructions can be found here:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com. Note: you may need to change the To: address from the default.
With your email please include:
- The date & time 1Password crashed
- A link to this thread: https://1password.community/discussion/124854/7-9-1-upgrade-for-mac-crashed-1password
- Your forum username:
johntighi
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Ben