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USMA56795
4 years agoOccasional Contributor
8.4.1 fails to upgrade to 8.5.0
1Password on Windows fails to upgrade to 8.5.0, either from within the app or via direct download and installation.
Error Message: 1Password was unable to complete installation and will roll back...
USMA56795
4 years agoOccasional Contributor
Just using Windows Defender, Crowdstrike, and Netskope for security software. No pending updates.
Does the installer leave a log file anywhere?
Edit: Interestingly, Apps & features says that 8.5.0 is installed, even though the app itself says it's 8.4.1.
Double edit: I found the installer log file
[2022-02-07 09:45:05.368845 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:576: Setup logs path set to : C:\Users\redacted\AppData\Local\1Password\logs\setup
[2022-02-07 09:45:05.376927 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:483: Updating from 80401002 to 80500121
[2022-02-07 09:45:05.545949 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:267: Copying files to C:\Users\redacted\AppData\Local\1Password\update
[2022-02-07 09:45:05.546664 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\redacted\AppData\Local\1Password\update\8
[2022-02-07 09:45:08.899697 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:271: Renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous
[2022-02-07 09:45:08.899770 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous
[2022-02-07 09:45:09.076678 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous
[2022-02-07 09:45:09.078511 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:279: Renaming C:\Users\redacted\AppData\Local\1Password\update to C:\Users\redacted\AppData\Local\1Password\app
[2022-02-07 09:45:09.078563 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\redacted\AppData\Local\1Password\update to C:\Users\redacted\AppData\Local\1Password\app
[2022-02-07 09:45:09.393541 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:156: failed to move app files. Error: Io(PermissionDenied)
[2022-02-07 09:45:09.393621 -05:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'en-US'
[2022-02-07 09:45:09.393668 -05:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for EN_US based on detected locale en-US
[2022-02-07 09:45:27.023075 -05:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: Installed BrowserSupport manifest for chrome extension
[2022-02-07 09:45:27.023202 -05:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: Installed BrowserSupport manifest for firefox extension
[2022-02-07 09:45:27.023350 -05:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: Installed BrowserSupport manifest for edge extension
[2022-02-07 09:45:27.152029 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:348: starting C:\Users\redacted\AppData\Local\1Password\app\8\1Password.exe
Any idea what permission could be getting denied?