Forum Discussion

USMA56795's avatar
USMA56795
Occasional Contributor
4 years ago

8.4.1 fails to upgrade to 8.5.0

1Password on Windows fails to upgrade to 8.5.0, either from within the app or via direct download and installation. Error Message: 1Password was unable to complete installation and will roll back...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey USMA56795, we've received your email and will be in touch with you soon!

Hi kurtd, I'm sorry to hear you're experiencing the same issue. Could you also create a diagnostics report from your Windows PC and attach it to an email addressed to support+windows@1Password.com:

Sending a Diagnostics Report (Windows)

With your email please include:

Once we get your email we'll investigate things further. Thanks!

Ali