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AerospaceEd's avatar
AerospaceEd
Occasional Contributor
17 hours ago

Accidentally deleted a passkey

Hello all,  I sent this to 1pw support (ticket ID 550110) but I thought of also posting this here.

I accidentally deleted my passkey for my Google account (I know dumb move !!) I'm still logged in my account on my phone but not on the computer.  Seems like every method to try and log in (on the computer) or change any setting on the phone will require the passkey.  Some methods like sending a push to my phone and I pick a number that's on the computer screen gets me to a message that I'm logged on another device. The only device I'm logged into is my phone so ????

Also I tried to recover the previous logon info in 1password, showed there was a passkey, but it still didn't work.  To add, one of the screens I saw a message that I will get a login link in 24 or 48 hours.  I'm afraid I will still need the passkey, I hope not but time will tell.

Very frustrating.

passkeys

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 hour ago

    Hello AerospaceEd​! 👋

    I'm sorry that you accidentally deleted a passkey for your Google account. You can restore a deleted item using 1Password on your phone by following these steps:

    1. Open and unlock 1Password on your phone. 
    2. Select Items, then scroll down and tap Recently Deleted.
    3. Select the item you want, then tap and choose Restore Item. You can view or restore an item from Recently Deleted for 30 days after the item was deleted.


    If the passkey was deleted from an active item then you can restore a previous version of that item:     View and restore previous versions of items

    I hope that helps!

    -Dave

    • AerospaceEd's avatar
      AerospaceEd
      Occasional Contributor
      38 minutes ago

      Dave,  I did try that and it didn't work.  I guess I'll have to wait a few days to see what the Google account recovery link does for me.  

      Thanks