Forum Discussion

jordon1634's avatar
jordon1634
New Member
4 hours ago

Account deleted my accident

My account got deleted by accident when trying to just delete my wife's account. It say I no longer have an account. I still know my password and have the security code and they recovery code. I have tried the "Having trouble signing in?" and put in the recover code but is just tells me there is an error. Is there any way to get my account back and all my passwords. I have contacted support but have not heard anything back yet, I have just got the automated email saying a ticket has been created. 

1password.com
family
vault management

1 Reply

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi jordon1634​, thanks for writing in. I'm sorry to hear about the accidental deletion. 

    We won't be able to help too much with this here in the Community, but our email support team would be happy to check what next steps are available. The team will typically get a response out within a day or two, but it can be a bit longer if we're seeing high volumes of tickets. I definitely understand the urgency here though. Could you reply with your ticket ID? With that I can confirm if your support request is with the right team.