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RaymondRoesink's avatar
RaymondRoesink
New Contributor
7 months ago
Solved

Account has been reset after trial

Today I my trial ended and I choose to subscribe. To my big surprise my account has been reset after payment, so all my vaults are gone. Does anyone know if I can retrieve my vaults anywhere?
vault management
windows
  • RaymondRoesink's avatar
    RaymondRoesink
    7 months ago

    I will do, thanks. In the mean time I dug a bit deeper and it seems that I have two subscriptions on the same mailaddress! I explained it further in the mail to support. 
    The support id is:

    [#RHH-22857-355] 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello RaymondRoesink! 👋

That definitely isn't right, subscribing shouldn't affect your vaults at all. Since I don't have access to your account information here in the community, please send an email to support@1Password.com so that our support team can take a look.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

  • RaymondRoesink's avatar
    RaymondRoesink
    New Contributor
    7 months ago

    I will do, thanks. In the mean time I dug a bit deeper and it seems that I have two subscriptions on the same mailaddress! I explained it further in the mail to support. 
    The support id is:

    [#RHH-22857-355] 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      7 months ago

      RaymondRoesink 

      Thank you for sending in the email and for the update. Please continue working with our team over email and they can help you get everything cleaned up so that you're only using the one account. 

      -Dave