Account recovery fails despite having Secret Key and Recovery Code (password forgotten)

Hello Wesley​! 👋

I'm sorry that you're unable to access your 1Password account. If you still have access to 1Password on your Android device then search for a 1Password Account item in your vault. You may see your 1Password account password there. 

If that doesn't work, and you don't remember your account password, then try the suggestions in this article: If you forgot your 1Password account password or you can’t unlock the app

If you still can't remember your account password then you'll need to either use your recovery code or have a family organizer recover your account for you (if you're using 1Password Families). Since you have a recovery code you should be able to use the recovery code to recover your account: Generate and use recovery codes

Exact error shown during recovery:
“Recent attempt was cancelled.”

1Password will automatically abort recovery attempts in certain situations:

• If you’ve recently signed in to your account
• If you’ve entered your identity verification code incorrectly too many times
• If you’ve started a recovery attempt and then signed in to your account

If you're in one of these situations then try waiting a day without attempting to sign into your 1Password account or using your recovery code. Then try to recover your account using your recovery code again. 

If that still doesn't work then please send an email to support@1Password.com so that our support team can help further. 

-Dave