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Wesley's avatar
Wesley
New Contributor
2 months ago
Solved

Account recovery fails despite having Secret Key and Recovery Code (password forgotten)

Hi, I’m locked out of my 1Password account and need help determining my recovery options. My situation: - I DO have my Secret Key - I DO have my Recovery Code - I DO have my Emergency Kit - I d...
1password.com
android
vault management
windows
  • Wesley's avatar
    Wesley
    2 months ago

    Hi Dave,

    Thanks for the response.

    The issue turned out to be that I was still signed in to my 1Password account in the background, even though I was being prompted for login and recovery codes everywhere. Because of that, recovery attempts were automatically cancelled.

    After completely removing 1Password from all locations (desktop app, browser extensions, and other related components), the recovery process worked correctly using the recovery code.

    Everything is resolved now.

    Thanks again for the help!

    Kind regards,

    Wesley

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello Wesley​! 👋

I'm sorry that you're unable to access your 1Password account. If you still have access to 1Password on your Android device then search for a 1Password Account item in your vault. You may see your 1Password account password there. 

If that doesn't work, and you don't remember your account password, then try the suggestions in this article: If you forgot your 1Password account password or you can’t unlock the app

If you still can't remember your account password then you'll need to either use your recovery code or have a family organizer recover your account for you (if you're using 1Password Families). Since you have a recovery code you should be able to use the recovery code to recover your account: Generate and use recovery codes

Exact error shown during recovery:
“Recent attempt was cancelled.”

1Password will automatically abort recovery attempts in certain situations:

  • If you’ve recently signed in to your account
  • If you’ve entered your identity verification code incorrectly too many times
  • If you’ve started a recovery attempt and then signed in to your account


If you're in one of these situations then try waiting a day without attempting to sign into your 1Password account or using your recovery code. Then try to recover your account using your recovery code again. 

If that still doesn't work then please send an email to support@1Password.com so that our support team can help further. 

-Dave